About Company
Hiring.zycto stands at the forefront of cloud innovation, crafting bespoke solutions that empower businesses across various sectors. For a graduate-level AWS Support Technician, this is an unparalleled opportunity to launch your career within a truly supportive and dynamic environment. We pride ourselves on a culture that champions learning, mentorship, and tangible growth paths. Joining our Bristol team means collaborating with passionate experts, tackling real-world challenges, and contributing directly to our cutting-edge cloud infrastructure. Discover a place where your foundational skills are celebrated and your future potential is boundless.
Job Description
Embark on an exciting journey with Hiring.zycto as an AWS Support Technician at a graduate level, based in our vibrant Temple Meads office in Bristol. This entry-level role is specifically designed for ambitious graduates eager to kickstart their career in cloud computing and become an integral part of our dynamic infrastructure team. If you possess a foundational understanding of AWS concepts, a passion for technology, and a keen desire to learn and grow within a fast-paced environment, we want to hear from you!
As an AWS Support Technician, you will be on the front lines, providing essential technical assistance and support for our diverse range of cloud-based services and clients. You’ll work closely with senior engineers and cloud architects, gaining invaluable hands-on experience in troubleshooting, monitoring, and maintaining critical AWS environments. This isn’t just a job; it’s a comprehensive training ground where you’ll be mentored to develop your skills across various core AWS services, including EC2 for compute, S3 for storage, RDS for databases, Lambda for serverless functions, VPC for networking, and IAM for identity management. Your journey will involve understanding the practical application of these services within enterprise-grade solutions.
Your daily tasks will involve expertly responding to incident tickets, diagnosing technical issues, performing routine system checks, and escalating more complex challenges to specialized teams with clear and concise documentation. You will contribute to the continuous improvement of our cloud operations by assisting with documentation updates, standard operating procedures, and knowledge base articles. We believe in empowering our graduates with real responsibilities while providing a robust support system for their professional development. You’ll have dedicated access to internal training programs, opportunities to pursue official AWS certifications, and a clear career path defined by your performance and growth within Hiring.zycto.
This role is ideal for someone who is a natural problem-solver, possesses excellent written and verbal communication skills, and thrives in a collaborative team setting where knowledge sharing is paramount. You’ll be instrumental in ensuring the smooth operation and reliability of our cloud platforms, directly impacting our clients’ success and our company’s reputation for excellence. Join us and transform your academic knowledge into practical, sought-after expertise, shaping the future of cloud technology with a company that truly invests in its people and their professional aspirations. Your career in the cloud starts here, surrounded by innovators in the heart of Bristol’s thriving tech hub.
Key Responsibilities
- Provide first and second-line technical support for AWS-based infrastructure and services.
- Monitor AWS environments and respond to alerts and incidents in a timely manner.
- Troubleshoot and resolve technical issues related to AWS services (EC2, S3, RDS, VPC, IAM, etc.).
- Escalate complex problems to senior engineers and follow through to resolution.
- Maintain accurate documentation of issues, resolutions, and system configurations.
- Assist in the implementation of routine system maintenance tasks and updates.
- Contribute to the continuous improvement of support processes and knowledge base articles.
- Collaborate effectively with team members and other departments.
Required Skills
- A degree in Computer Science, IT, Engineering, or a related field (or equivalent practical experience).
- Foundational understanding of cloud computing concepts, preferably AWS.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- High level of initiative, eagerness to learn, and adaptability.
- Basic understanding of operating systems (Linux/Windows) and networking fundamentals.
Preferred Qualifications
- AWS Cloud Practitioner certification.
- Familiarity with scripting languages (e.g., Python, Bash).
- Experience with IT service management (ITSM) tools.
- Previous internship or project experience related to cloud or IT support.
Perks & Benefits
- Competitive graduate salary package.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Dedicated budget for professional development and AWS certifications.
- Mentorship program with experienced cloud engineers.
- Opportunities for career progression within a rapidly growing company.
- Vibrant and collaborative office environment in Bristol.
- Regular team social events and activities.
How to Apply
Ready to launch your cloud career with a leading innovator? Please click on the application link below to submit your CV and a cover letter detailing your interest in this graduate AWS Support Technician role and why you believe you’d be a great fit for Hiring.zycto. We look forward to reviewing your application!