About Company
Become a pivotal part of a growing financial institution where every interaction makes a difference. Hiring.zycto offers an environment designed for professional tellers who thrive on direct customer engagement and operational excellence. We pride ourselves on fostering a supportive team culture and providing clear pathways for career advancement within the banking sector. Join us and contribute to a legacy of trust and outstanding service, helping individuals and businesses in the Cowbridge community achieve their financial goals. Your dedication will be recognized and rewarded here.
Job Description
Are you a detail-oriented individual with a passion for exceptional customer service and a knack for precision? Hiring.zycto is seeking a dedicated Bank Teller to join our thriving branch in Cowbridge, Cardiff. This vital role is the face of our bank, serving as the primary point of contact for our valued customers, handling their daily financial transactions, and providing outstanding support. You will be instrumental in ensuring a smooth and efficient branch operation, contributing directly to our commitment to community banking and customer satisfaction.
In this role, you will be responsible for a wide array of duties, from processing deposits and withdrawals to assisting with account inquiries and promoting our banking products and services. You’ll operate cash drawers with accuracy, balance daily transactions, and meticulously maintain customer records, all while adhering strictly to banking regulations and company policies. Beyond transactions, a key aspect of this position involves building rapport with customers, understanding their needs, and guiding them towards appropriate financial solutions, whether it’s a new savings account or information about a loan product. We are looking for someone who can confidently manage multiple tasks in a fast-paced environment, resolve customer issues with empathy and efficiency, and collaborate effectively with team members to achieve branch goals. If you’re eager to grow your career in financial services and make a tangible impact on people’s financial well-being, we encourage you to apply. This is an exciting opportunity to join a supportive team where your contributions are truly valued, and your professional development is a priority.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, and transfers.
- Maintain and balance a cash drawer daily, ensuring accuracy and adherence to cash handling procedures.
- Identify customer needs and effectively cross-sell appropriate bank products and services, making referrals to other departments as needed.
- Provide exceptional customer service, addressing inquiries, resolving issues, and building strong, lasting relationships.
- Adhere to all bank policies, procedures, and regulatory compliance requirements, including anti-money laundering (AML) and 'Know Your Customer' (KYC) protocols.
- Assist customers with account opening and maintenance, online banking support, and other general banking queries.
- Collaborate with branch team members to achieve individual and branch sales and service goals.
- Perform general administrative duties and maintain a tidy, organized workstation and branch environment.
- Process night drops and mail deposits, ensuring proper documentation and security.
- Educate customers on various banking technologies and self-service options available.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably within banking or financial services.
- Proven experience handling cash and managing transactions with high accuracy.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong attention to detail and ability to perform duties with precision.
- Proficiency in basic computer applications and the ability to learn new banking software quickly.
- Demonstrated ability to work effectively in a team-oriented environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a Bank Teller or in a similar financial services role.
- Knowledge of banking products, services, and regulatory requirements.
- Experience with CRM software and sales processes.
- A levels or equivalent vocational qualification.
- Bilingual skills, especially Welsh, are a plus for serving our local community.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement within the company.
- Employee assistance program.
- Pension scheme with company contributions.
- Positive and supportive work environment.
- Discounted banking services for employees.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Hiring.zycto’s Cowbridge branch. We look forward to reviewing your application.