About Company
At Hiring.zycto, we are dedicated to connecting communities through reliable, high-speed internet. For a Residential Broadband Technician, this means an environment where your hands-on expertise directly impacts daily lives, ensuring seamless digital experiences for our customers across Snelgrove, Brampton. We pride ourselves on innovation, support for professional growth, and fostering a team-oriented culture where your problem-solving skills and commitment to customer satisfaction are truly valued. Join us to build a robust network infrastructure and be a vital link in empowering homes with cutting-edge connectivity solutions. Your precision and dedication are what drive our success.
Job Description
Hiring.zycto is on the lookout for a dedicated and skilled Broadband Technician – Residential to join our growing team in Snelgrove, Brampton. In this crucial full-time role, you will be the face of our company, responsible for ensuring our residential customers receive top-tier internet, television, and phone services. This isn’t just about connecting wires; it’s about connecting people to their digital world. You’ll be tasked with installing, troubleshooting, and maintaining broadband systems directly in customer homes, ensuring optimal performance and an exceptional user experience.
As a Broadband Technician, you’ll embark on a daily journey across the Snelgrove and wider Brampton area, responding to service calls, setting up new installations, and performing essential diagnostic checks. Your technical acumen will be put to the test as you identify and resolve complex signal issues, configure various customer premise equipment (CPE), and educate clients on how to maximize their service benefits. Safety is paramount, and you will consistently adhere to all company safety protocols and industry best practices while working with telecommunications equipment, often at heights or in confined spaces.
We are searching for someone who possesses a strong work ethic, meticulous attention to detail, and a genuine passion for customer satisfaction. You should be comfortable working independently, managing your time effectively, and adapting to diverse residential environments. Every service call is an opportunity to strengthen our customer relationships, making your interpersonal skills as important as your technical abilities. You will operate company vehicles responsibly, maintain an organized inventory of tools and equipment, and accurately document all service activities. If you thrive in a dynamic, field-based role where your contributions directly enhance community connectivity and you’re eager to grow with a forward-thinking telecommunications provider, we encourage you to apply. Join Hiring.zycto and become an integral part of delivering reliable, high-speed broadband services that empower homes throughout the region.
Key Responsibilities
- Install, configure, and troubleshoot broadband services (internet, TV, phone) in residential settings.
- Perform diagnostic tests to identify and resolve signal issues, wiring problems, and equipment malfunctions.
- Educate customers on service features, equipment usage, and basic troubleshooting techniques.
- Complete work orders accurately and efficiently, documenting all activities and resolutions.
- Operate and maintain company vehicles, tools, and test equipment in excellent condition.
- Adhere strictly to all safety policies, procedures, and industry standards, including working at heights and in confined spaces.
- Provide exceptional customer service, ensuring a positive experience with every interaction.
- Manage and maintain accurate inventory of parts and equipment in the service vehicle.
Required Skills
- Minimum of 2 years of experience in telecommunications installation or field service.
- Proficiency with cable modem installation, coaxial cable, fiber optics, and networking equipment.
- Strong understanding of broadband technologies (DOCSIS, FTTH, etc.) and signal parameters.
- Excellent troubleshooting and problem-solving abilities.
- Valid G-Class driver's license with a clean driving record.
- Ability to work independently and manage time effectively.
- Exceptional communication and customer service skills.
- Physical ability to lift up to 50 lbs, climb ladders, and work in various weather conditions.
Preferred Qualifications
- Relevant certifications (e.g., FOA, SCTE/ISBE).
- Post-secondary education in telecommunications or a related technical field.
- Experience with smart home technology integration.
- Familiarity with local infrastructure and service areas in Brampton.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits package.
- Company vehicle, tools, and uniform provided.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- Supportive team environment and a culture of innovation.
- Employee assistance program.
How to Apply
Eager to connect homes in Snelgrove, Brampton with cutting-edge broadband? Take the next step in your career by clicking the application link below. We look forward to reviewing your qualifications!