About Company
Ready to kickstart your IT career in a dynamic environment? At Hiring.zycto, we empower our teams to tackle challenges with innovative solutions, providing critical support that keeps our operations running seamlessly. For a Computer Support Specialist, this means hands-on experience, continuous learning, and direct impact. We pride ourselves on a collaborative culture where your contributions are valued, and your professional growth is a priority. Join us and become an essential part of a forward-thinking team dedicated to excellence and making a tangible difference every day.
Job Description
Hiring.zycto is actively seeking a motivated and skilled Computer Support Specialist to join our team in South Walkerville, Windsor. This is an immediate start, full-time opportunity for an individual passionate about technology and dedicated to providing exceptional technical assistance. As a Computer Support Specialist, you will be the frontline support for our employees, ensuring the smooth operation of all IT systems, hardware, and software. Your day-to-day will involve diagnosing and resolving technical issues, setting up new workstations, performing routine system maintenance, and guiding users through various IT processes.
We are looking for someone with a strong foundation in IT principles, excellent problem-solving abilities, and an unwavering commitment to user satisfaction. You will play a crucial role in minimizing downtime, enhancing system efficiency, and empowering our workforce with reliable technology. This position requires a proactive approach, an eagerness to learn new technologies, and the ability to work both independently and as part of a collaborative team. If you thrive in a fast-paced environment where your technical expertise directly contributes to operational success, and you’re ready to make an immediate impact, then we encourage you to apply. This role offers significant exposure to diverse IT infrastructure and ample opportunities for professional development within a supportive team structure. Join Hiring.zycto and help us build a more resilient and efficient technological backbone for our growing organization.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and system issues via phone, email, or in-person.
- Install, configure, and maintain computer systems, peripherals, and software for new and existing employees.
- Diagnose and troubleshoot technical problems related to operating systems (Windows, macOS), applications (Microsoft 365 suite), and network connectivity.
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security.
- Manage user accounts, permissions, and access rights across various systems.
- Document all support activities, resolutions, and configurations in the IT ticketing system.
- Educate users on best practices for software usage, data security, and common troubleshooting steps.
- Collaborate with senior IT staff on more complex issues and infrastructure projects.
- Maintain inventory of IT assets and manage equipment lifecycle.
- Assist with security incident response and data recovery efforts as needed.
Required Skills
- Proficiency in Windows 10/11 operating systems and basic macOS troubleshooting.
- Strong understanding of Microsoft 365 (formerly Office 365) applications (Outlook, Word, Excel, Teams).
- Experience with hardware troubleshooting and repair (desktops, laptops, printers).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with help desk ticketing systems.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to diagnose and resolve technical issues efficiently and effectively.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- CompTIA A+ or Network+ certification.
- Microsoft Certified: Modern Desktop Administrator Associate or similar certification.
- Experience with Active Directory user and computer management.
- Knowledge of cloud platforms (e.g., Azure, AWS) basic user management.
- Familiarity with remote support tools.
- Post-secondary education in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and industry certifications.
- A supportive and collaborative work environment.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- Employee assistance program.
- Modern office located in a vibrant community.
How to Apply
To apply for the Computer Support Specialist position, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to the Hiring.zycto team.