About Company
Powering productivity and innovation across our operations, Hiring.zycto is dedicated to creating a seamless and efficient environment for our team. We believe in empowering our employees with the best tools and support, and that’s where you come in. For a Computer Support Specialist, our company offers a dynamic workplace where your problem-solving skills are immediately impactful, and continuous learning is encouraged. Join a culture that values collaboration, proactive solutions, and recognizes the critical role IT plays in our collective success. We’re committed to nurturing talent and providing opportunities for professional growth within a supportive team.
Job Description
A Computer Support Specialist is the backbone of any modern organization, ensuring seamless technological operations. Hiring.zycto is seeking a highly motivated and detail-oriented Computer Support Specialist to join our dynamic team in Trois-Rivières. This immediate start role is crucial for maintaining the technological efficiency and reliability our employees depend on daily. If you are passionate about problem-solving, dedicated to providing exceptional user support, and eager to contribute to a collaborative environment, we encourage you to apply.
In this vital role, you will be the first point of contact for all technical inquiries, troubleshooting hardware and software issues, and providing essential IT assistance to our diverse workforce. From setting up new workstations to resolving network connectivity problems and offering guidance on application usage, your expertise will directly impact our team’s productivity and success. You’ll work with a range of technologies, ensuring our systems run smoothly, securely, and effectively. This position offers a fantastic opportunity to grow your technical skills, learn new systems, and become an integral part of our IT infrastructure. We’re looking for someone who thrives on helping others, possesses a keen analytical mind, and can communicate complex technical information in an understandable way to non-technical users. Your proactive approach to identifying potential issues before they escalate will be highly valued, as will your ability to manage multiple priorities in a fast-paced environment. This is more than just a support role; it’s a chance to be a pivotal player in our company’s operational excellence, fostering a robust and reliable IT ecosystem for everyone at Hiring.zycto. Join us and make an immediate impact!
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, or in-person.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Assist users with software applications, operating systems, and basic network connectivity.
- Administer user accounts, permissions, and access rights in various systems (e.g., Active Directory).
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security.
- Document technical issues, solutions, and procedures in a clear and concise manner.
- Escalate complex issues to senior IT staff when necessary and track resolutions.
- Educate users on best practices for IT security and efficient use of technology.
- Manage inventory of IT assets and software licenses.
- Participate in IT projects as needed, such as system upgrades or new technology rollouts.
Required Skills
- Proven experience in IT support or help desk role (2+ years)
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with hardware troubleshooting and component replacement.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with macOS and Linux environments.
- Familiarity with ticketing systems (e.g., Jira Service Desk, Zendesk).
- Basic understanding of cloud services (e.g., Microsoft 365, Google Workspace).
- Diploma or degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Dynamic and supportive work environment.
- Employee assistance program.
- Modern office facilities in Trois-Rivières.
How to Apply
We invite all qualified candidates who are eager to make an immediate impact to apply. Please click on the application link below to submit your resume and cover letter, detailing your experience and why you are the ideal candidate for this role. We look forward to reviewing your application.