About Company
Do you possess an unwavering commitment to mental health support and seek a place where your empathy creates profound impact? At Hiring.zycto, we are a compassionate organization dedicated to providing crucial, immediate assistance to individuals navigating moments of acute distress. We champion a supportive environment, empowering our counselors with continuous training and a strong peer network. For a Crisis Counselor, this means joining a team where every call matters, and your well-being is as prioritized as those you serve. We foster resilience, innovation, and direct connection, ensuring you make a tangible difference daily.
Job Description
Hiring.zycto is actively seeking a dedicated and compassionate Crisis Counselor to join our essential Helpline team, operating from our Vancouver Convention Centre location. This vital role is at the forefront of mental health support, providing immediate, non-judgmental assistance to individuals experiencing emotional distress, mental health crises, or contemplating suicide. As a Crisis Counselor, you will be the reassuring voice on the other end of the line, offering empathetic listening, de-escalation techniques, and practical support to callers from diverse backgrounds.
Our helpline is a critical lifeline for many, and your ability to remain calm under pressure, assess risk effectively, and guide callers towards safety and stability is paramount. You will engage in active listening to understand each caller’s unique situation, validate their feelings, and collaboratively explore coping strategies and resources. This role demands a high degree of emotional intelligence, resilience, and a profound commitment to human well-being. You will work within a supportive team structure, receiving regular supervision, ongoing training, and opportunities for debriefing to manage the emotional demands of the work.
Joining Hiring.zycto means becoming part of an organization that truly values its frontline staff. We understand the challenges inherent in crisis intervention and are committed to fostering a workplace culture that prioritizes your professional growth and personal well-being. If you are passionate about making a tangible difference in people’s lives during their most vulnerable moments, possess exceptional communication skills, and are ready to contribute to a life-saving service, we encourage you to apply. This is more than a job; it’s a calling to serve, support, and empower.
Key Responsibilities
- Respond promptly and empathetically to incoming calls from individuals experiencing emotional distress, mental health crises, or suicidal ideation.
- Utilize active listening, validation, and rapport-building techniques to create a safe and supportive environment for callers.
- Conduct thorough risk assessments, including suicide risk assessments, and develop safety plans in collaboration with callers.
- Provide crisis intervention, de-escalation, and problem-solving support to help callers manage immediate crises.
- Offer information and referrals to appropriate mental health services, community resources, and long-term support options.
- Maintain accurate, confidential, and concise documentation of all interactions in accordance with organizational policies and ethical guidelines.
- Participate in regular supervision, team meetings, and ongoing professional development training.
- Adhere to all confidentiality protocols and ethical standards relevant to crisis counseling and mental health support.
- Collaborate with emergency services as needed in critical situations, following established protocols.
Required Skills
- Exceptional active listening and empathetic communication skills.
- Proven ability to remain calm and effective in high-stress situations.
- Strong crisis intervention and de-escalation techniques.
- Excellent verbal and written communication skills.
- Proficiency in conducting risk assessments, particularly suicide risk assessment.
- Ability to work independently and collaboratively within a team environment.
- Demonstrated cultural sensitivity and competence in working with diverse populations.
- Strong organizational skills and attention to detail for accurate record-keeping.
Preferred Qualifications
- Bachelor's or Master's degree in Social Work, Psychology, Counseling, or a related field.
- Prior experience (2+ years) in crisis intervention, helpline services, or mental health support.
- Certification in Applied Suicide Intervention Skills Training (ASIST) or equivalent.
- Fluency in a second language (e.g., Mandarin, Punjabi, Tagalog) relevant to Vancouver's diverse population.
- Familiarity with local mental health resources and community support networks in British Columbia.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and sick leave.
- Employee Assistance Program (EAP) for mental health and well-being support.
- Opportunities for continuous professional development and training in crisis intervention.
- A supportive and collaborative work environment focused on employee well-being.
- Access to debriefing sessions and peer support to process challenging calls.
- Competitive salary package with regular performance reviews.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about crisis counseling. We thank all applicants for their interest; however, only those selected for an interview will be contacted.