About Company
Hiring.zycto is rapidly growing, pioneering innovative solutions in the tech sector with a steadfast focus on customer-centricity. We’re on a mission to redefine user engagement through cutting-edge systems and data-driven strategies. For a CRM Specialist – Customer Systems, our vibrant and collaborative environment offers an unparalleled opportunity to shape the future of client interactions. Here, your expertise in optimizing CRM platforms and enhancing customer journeys will directly impact our success, fostering a culture where every contribution is valued and professional growth is actively encouraged. Join us in making a tangible difference.
Job Description
This role is paramount to enhancing customer relationships and optimizing our CRM ecosystem at Hiring.zycto. As a CRM Specialist – Customer Systems, you will be at the forefront of managing, developing, and evolving our critical customer relationship management platforms. You will bridge the gap between technical capabilities and business needs, ensuring our CRM systems are robust, efficient, and perfectly aligned with our strategic goals for customer engagement and retention. Your day-to-day will involve hands-on configuration, data integrity management, system integration support, and providing expert insights to drive continuous improvement. We are looking for an individual who is passionate about leveraging technology to create seamless customer experiences, someone who thrives on solving complex challenges and is eager to contribute to a dynamic, forward-thinking team. This position offers a unique chance to influence core business processes, working collaboratively across departments including sales, marketing, and customer service to implement best practices and innovative solutions that elevate our customer interactions. Your analytical prowess and meticulous attention to detail will be key in maintaining a high-performance CRM environment, ensuring data accuracy, and enabling insightful reporting that informs strategic decision-making. Be ready to take ownership, drive initiatives, and champion the power of effective CRM within our growing organisation.
Key Responsibilities
- Manage and maintain our CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics), ensuring optimal functionality and data integrity.
- Configure CRM systems to meet evolving business requirements, including custom fields, workflows, reports, dashboards, and user permissions.
- Collaborate with sales, marketing, and customer service teams to identify system improvements and translate business needs into technical specifications.
- Provide front-line support and training to CRM users, troubleshooting issues and promoting best practices for system utilization.
- Monitor CRM system performance, identify potential issues, and implement proactive solutions to ensure seamless operation.
- Assist with data migration, data cleansing initiatives, and ensuring compliance with data privacy regulations (e.g., GDPR).
- Support CRM integration projects with other business applications (e.g., ERP, marketing automation tools) to enhance data flow and operational efficiency.
Required Skills
- Minimum of 4 years of experience working with CRM systems, preferably in an administration or specialist role.
- Proven proficiency with at least one major CRM platform (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Strong understanding of CRM best practices, data management, and system configuration.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Ability to communicate complex technical information clearly to non-technical stakeholders.
- Experience in data quality management and ensuring data accuracy within CRM.
- Proficiency in creating reports and dashboards to provide actionable insights.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- CRM Administrator certification (e.g., Salesforce Administrator, HubSpot Administrator).
- Experience with system integrations and API functionalities.
- Familiarity with project management methodologies.
- Understanding of SQL or other database query languages for data analysis.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance plans.
- Generous paid time off and public holidays.
- Company pension scheme with employer contributions.
- Opportunities for professional development and continuous learning (certifications, courses).
- A vibrant, collaborative, and inclusive work environment.
- Modern office facilities in the heart of Torry, Aberdeen.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your updated CV along with a cover letter outlining your relevant experience and why you are a great fit for Hiring.zycto.