About Company
Are you seeking a dynamic environment where your impact is genuinely felt? Hiring.zycto cultivates a supportive and innovative culture, valuing proactive engagement and exceptional service. We believe that empowering our team members with flexibility fosters greater job satisfaction and superior customer experiences. For a Customer Support Assistant, this means working in a place that respects your work-life balance while challenging you to grow professionally. Join us and discover a company dedicated to your success and well-being, where your voice matters and your contributions are celebrated daily.
Job Description
Hiring.zycto is on the lookout for a highly motivated and empathetic Customer Support Assistant to join our growing team in Stonebridge, Saskatoon. This pivotal role offers a flexible schedule, designed to accommodate your life while ensuring we deliver outstanding service to our valued customers. As a Customer Support Assistant, you will be the friendly and knowledgeable first point of contact for our clients, playing a crucial role in building lasting relationships and upholding our reputation for excellence.
In this dynamic position, you will be responsible for addressing a wide range of customer inquiries, providing accurate information, and expertly resolving issues through various channels including phone, email, and live chat. Your ability to listen actively, communicate clearly, and empathize with customer needs will be paramount. We’re seeking someone who is not just looking for a job, but a career where their dedication to service makes a tangible difference.
We understand that life happens, which is why we’ve built flexibility into this full-time role. While the position is based on-site at our Stonebridge office to foster team collaboration and access to resources, we offer various scheduling options that can be tailored to suit individual needs, such as varied shift times or compressed workweeks, where business needs allow. This ensures a healthier work-life balance without compromising on the quality of our customer interactions. You’ll work alongside a supportive team committed to continuous improvement, and we provide comprehensive training to ensure you have all the tools necessary for success. If you’re passionate about helping people, thrive in a fast-paced environment, and are seeking a role that respects your personal commitments, then this opportunity at Hiring.zycto is for you.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Provide accurate, complete, and timely information to customers, resolving issues efficiently and effectively.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments or senior staff when necessary.
- Collaborate proactively with team members to ensure a seamless and consistent customer experience.
- Continuously enhance product knowledge and stay updated on company services, policies, and promotions.
- Maintain a high level of professionalism and empathy in all customer communications.
- Contribute to a positive team environment through active participation and support.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven ability to actively listen, empathize, and build rapport with customers.
- Strong problem-solving abilities and a methodical approach to issue resolution.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Excellent organizational skills and meticulous attention to detail.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience (1+ year) in a customer service, call center, or support role.
- Familiarity with Zendesk, Salesforce, or similar customer support platforms.
- Post-secondary education in Business Administration, Communications, or a related field.
- Bilingualism (English and French) is considered an asset.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Flexible scheduling options to support work-life balance.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off, including vacation and sick leave.
- Robust training and professional development programs.
- Positive, inclusive, and supportive team-oriented work environment.
- Employee assistance program (EAP) for personal and professional support.
- Opportunities for career advancement within a growing company.
How to Apply
Ready to contribute your skills to a team that values your flexibility and dedication? We encourage you to click on the application link below to submit your resume and cover letter. Please highlight your experience in customer service and how you thrive in flexible work arrangements. We look forward to reviewing your application!