About Company
Hiring.zycto is at the forefront of innovative logistics solutions, dedicated to streamlining supply chains and ensuring seamless delivery operations across the UK. For a Delivery Support Assistant, our dynamic, fast-paced environment offers an unparalleled opportunity to develop crucial operational skills and contribute directly to customer satisfaction. We empower our team members with the tools and training needed to excel, fostering a collaborative culture where every contribution is valued. If you thrive on efficiency and problem-solving, Hiring.zycto is where your career in logistics can truly take off.
Job Description
Are you a proactive and highly organised individual looking to kick-start or advance your career in the dynamic world of logistics? Hiring.zycto is seeking a dedicated Delivery Support Assistant to join our bustling team in Garforth, Leeds. This pivotal role is perfect for someone with an eye for detail and a passion for ensuring smooth operations from dispatch to delivery. You will be instrumental in supporting our delivery teams, handling a variety of administrative tasks, and acting as a key point of contact for drivers and customers alike. This isn’t just an administrative role; it’s an opportunity to be at the heart of our operational efficiency, directly impacting our ability to meet and exceed customer expectations. You’ll gain hands-on experience across multiple facets of logistics, from route planning support to managing delivery queries, all within a supportive and collaborative environment that champions growth and innovation. If you’re ready to embrace a role where no two days are the same and your contributions genuinely make a difference to our operational success and customer satisfaction, we encourage you to apply.
Key Responsibilities
- Provide comprehensive administrative support to the delivery and logistics team.
- Assist with the scheduling and dispatch of deliveries, ensuring optimal route planning and vehicle utilisation.
- Handle inbound and outbound calls, addressing driver queries, customer delivery updates, and general logistics inquiries.
- Monitor delivery progress in real-time, proactively identifying and resolving potential issues or delays.
- Process delivery paperwork accurately, including manifests, proof of delivery, and incident reports.
- Collaborate with warehouse staff, drivers, and customer service to ensure seamless communication and coordination.
- Maintain and update relevant databases and systems with accurate delivery information.
- Assist in compiling reports on delivery performance, efficiency, and customer feedback.
- Support the management of vehicle maintenance schedules and compliance documentation.
- Adhere strictly to company policies, safety regulations, and industry best practices.
Required Skills
- Proven administrative or support experience, preferably within a logistics or transport environment.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Strong organisational abilities and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced setting.
- A proactive problem-solver with a 'can-do' attitude.
- Strong geographical knowledge of the Leeds and surrounding areas.
Preferred Qualifications
- Previous experience with logistics software or transport management systems (TMS).
- Familiarity with HGV driver regulations and working time directives.
- A levels or equivalent vocational qualification.
- Experience in a customer service role.
Perks & Benefits
- Competitive salary package.
- Generous holiday allowance.
- Company pension scheme.
- Opportunities for professional development and career progression.
- Supportive and collaborative team environment.
- On-site parking.
- Employee assistance program.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your CV clearly highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Hiring.zycto family!