About Company
At Hiring.zycto, we believe exceptional patient experiences begin with a warm welcome. Our modern dental practice in Chilwell thrives on a patient-first philosophy, creating a supportive and friendly atmosphere for both our team and those we serve. For a Dental Receptionist, this means an environment where your organisational skills and compassionate approach are truly valued. Join a team dedicated to clinical excellence and fostering positive community relationships, making every day rewarding.
Job Description
Hiring.zycto is seeking a dedicated and enthusiastic Dental Receptionist to be the welcoming face and organisational backbone of our busy Chilwell clinic. This pivotal role is far more than just administrative; you are the first point of contact for our patients, setting the tone for their entire visit and ensuring a seamless, positive experience from start to finish. We are looking for an individual who possesses exceptional communication skills, a proactive attitude, and a genuine desire to provide outstanding customer service within a healthcare setting.
As our Dental Receptionist, you will play a crucial part in the smooth daily operations of our practice. You’ll manage patient appointments efficiently, handle enquiries with professionalism and empathy, and maintain accurate patient records with meticulous attention to detail. Your ability to multitask, prioritise, and remain calm under pressure will be essential in our dynamic environment. You will work closely with our dentists, hygienists, and dental nurses, supporting the clinical team by ensuring their schedules run on time and that all necessary patient information is readily available. If you are passionate about patient care, organised, and thrive in a supportive team environment, this is an excellent opportunity to advance your career with a forward-thinking dental practice, where your contribution is recognised and valued.
Key Responsibilities
- Warmly greet patients and visitors, managing their arrival and departure processes.
- Schedule and confirm appointments efficiently, optimising the daily clinical diary for all practitioners.
- Handle incoming calls, emails, and general enquiries with professionalism and a helpful demeanour.
- Manage patient registration, update records, and ensure all necessary documentation is completed accurately and confidentially.
- Process patient payments, manage billing queries, and accurately reconcile daily transactions.
- Maintain the reception area, ensuring it is tidy, welcoming, and presentable at all times, adhering to infection control protocols.
- Liaise effectively with clinical staff to ensure seamless patient flow and address any scheduling conflicts promptly.
- Support administrative tasks such as ordering clinical and office supplies, managing incoming and outgoing post, and preparing patient correspondence.
- Provide clear explanations of treatment plans and associated costs to patients, ensuring transparency and understanding.
- Adhere strictly to practice policies, data protection regulations (GDPR), and health and safety guidelines, maintaining patient confidentiality at all times.
Required Skills
- Proven experience (minimum 1 year) in a customer service or reception role, ideally within a healthcare or dental setting.
- Exceptional verbal and written communication skills with a clear and professional telephone manner.
- Strong organisational abilities with excellent attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software.
- Ability to multitask, prioritise tasks effectively, and manage time efficiently in a fast-paced environment.
- A compassionate, empathetic, and patient-focused approach to service delivery.
- Reliable, punctual, and a strong team player committed to supporting colleagues and contributing positively to the practice culture.
Preferred Qualifications
- Previous experience with dental practice management software (e.g., SOE Exact, Dentally, R4).
- Knowledge of dental terminology, procedures, and basic understanding of NHS dental services.
- Basic understanding of CQC (Care Quality Commission) regulations and their relevance to a dental practice.
- First Aid certification or willingness to undertake training.
Perks & Benefits
- Competitive annual salary with clear opportunities for professional progression.
- Generous holiday allowance, promoting a healthy work-life balance.
- Contribution to a workplace pension scheme, investing in your future.
- Ongoing professional development and training opportunities to enhance your skills and career.
- A supportive, collaborative, and friendly team environment.
- Uniform provided.
- Employee discount on certain dental treatments for you and your immediate family.
How to Apply
Ready to make a difference at the heart of our practice? If you are a highly organised, patient-focused individual with a passion for excellent service, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this pivotal role. We look forward to hearing from you!