About Company
Ready to bring your exceptional organisational skills and warm personality to a thriving dental practice? Hiring.zycto is proud to partner with a leading, patient-focused dental surgery in the heart of Heaton Moor, renowned for its modern facilities and supportive team culture. We are committed to fostering an environment where every team member feels valued, supported, and empowered to deliver outstanding patient care. This isn’t just a job; it’s a chance to be the welcoming face of a practice dedicated to community well-being and clinical excellence. Join us and help create a positive, seamless experience for every patient.
Job Description
We are seeking a highly motivated and personable Dental Receptionist to join a busy and friendly dental practice in Heaton Moor, Manchester. This is an immediate hire opportunity for an individual who thrives in a fast-paced environment and possesses a genuine passion for providing excellent patient service. As the first point of contact for our patients, your role is crucial in creating a positive and welcoming atmosphere. You will manage the front desk operations efficiently, ensuring that all administrative tasks run smoothly, allowing our clinical team to focus on patient care. This role demands exceptional communication skills, meticulous attention to detail, and the ability to multitask effectively. If you are an organised, empathetic, and proactive individual looking to make a significant contribution to a dedicated healthcare team, we encourage you to apply. You will be instrumental in scheduling appointments, handling patient queries, managing records, and maintaining the overall efficiency of the reception area. This is a vital role at the heart of our practice, requiring professionalism and a commitment to patient satisfaction.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner, ensuring a positive first impression.
- Manage the reception area, keeping it tidy and presentable.
- Answer telephone calls promptly and courteously, dealing with inquiries and directing calls appropriately.
- Schedule and confirm patient appointments, manage the appointment book efficiently to optimise clinic flow.
- Register new patients, update existing patient records, and ensure all patient data is accurate and confidential.
- Process patient payments, manage billing inquiries, and handle petty cash.
- Liaise with dentists, hygienists, and other team members to ensure smooth patient journeys.
- Handle patient complaints and concerns with empathy and professionalism, escalating when necessary.
- Manage incoming and outgoing post and emails.
- Maintain stock of office supplies and notify management when reordering is necessary.
- Ensure compliance with CQC regulations and practice policies regarding patient confidentiality and data protection.
Required Skills
- Proven experience as a Dental Receptionist or in a similar administrative role within a healthcare setting (18 months minimum).
- Excellent verbal and written communication skills.
- Proficiency in dental software (e.g., SOE Exact, Dentally) and Microsoft Office Suite.
- Strong organisational and multitasking abilities with high attention to detail.
- A compassionate and empathetic approach to patient care.
- Ability to work effectively under pressure and manage time efficiently.
- Exceptional customer service skills and a positive attitude.
Preferred Qualifications
- NVQ Level 2 or 3 in Business Administration or Customer Service.
- Knowledge of dental terminology and procedures.
- First Aid certification.
- Experience with CQC regulations and compliance.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Generous holiday allowance.
- Pension scheme.
- Opportunity to work in a modern, well-equipped practice.
- Supportive and friendly team environment.
- Ongoing professional development and training opportunities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our dedicated team. Only candidates who apply via the provided link will be considered.
