About Company
Navigating the complexities of global trade requires precision, expertise, and a team dedicated to excellence. Hiring.zycto stands at the forefront of international logistics, simplifying shipping for businesses worldwide. We understand the critical role freight Forwarders play in connecting economies and ensuring seamless movement of goods. Joining our dynamic Plymouth team means becoming part of an organisation that values meticulous attention to detail, proactive problem-solving, and continuous professional growth. We empower our specialists to take ownership, innovate solutions, and make a tangible impact on global supply chains. Discover a career where your expertise truly drives success within a supportive environment.
Job Description
Are you a highly organised and detail-oriented professional with a passion for international trade and logistics? Hiring.zycto is seeking an experienced Freight Forwarder to join our vibrant team in Plymouth, England. In this pivotal role, you will be instrumental in coordinating the smooth and efficient movement of goods across borders, managing a diverse portfolio of clients and shipments. This isn’t just about moving cargo; it’s about navigating complex international regulations, optimising global supply chains, and ensuring timely, cost-effective delivery, all while upholding our unwavering commitment to exceptional customer service and operational excellence.
As our Freight Forwarder, you will take ownership of the end-to-end management of ocean and air freight shipments, from initial booking and strategic planning to meticulous documentation, customs clearance, and final delivery to our clients. Your expertise in international shipping procedures, Incoterms, and intricate customs compliance will be critical in mitigating risks, preventing delays, and ensuring seamless, compliant operations. You’ll serve as the primary point of contact for a broad range of clients, providing expert advice, proactive real-time updates, and swift, effective resolutions to any logistical challenges that may arise. This role demands a proactive individual who can anticipate potential hurdles, develop strategic and innovative solutions, and maintain robust, collaborative relationships with carriers, customs brokers, and overseas agents worldwide.
You will thrive in a dynamic, fast-paced environment, leveraging your strong communication and interpersonal skills to liaise effectively with all stakeholders across the supply chain. We are looking for someone who not only deeply understands the intricacies of freight forwarding but is also committed to continuous improvement, always seeking ways to enhance efficiency, reduce costs, and elevate service quality. Your ability to manage extensive and critical documentation, including Bills of Lading, AWBs, customs declarations, commercial invoices, and export licenses, with impeccable accuracy is paramount. This is a fantastic opportunity to contribute significantly to our clients’ success and grow your career within a supportive, collaborative, and forward-thinking global logistics company. Join Hiring.zycto and help us connect the world, one precisely managed shipment at a time.
Key Responsibilities
- Manage the full lifecycle of international freight shipments (air, ocean, road) from booking to delivery, ensuring efficiency and compliance.
- Prepare, process, and accurately manage all necessary shipping documentation, including Bills of Lading, Air Waybills, customs entries, commercial invoices, packing lists, and certificates of origin.
- Liaise directly with clients to understand their specific shipping requirements, provide competitive quotes, offer expert advice on optimal routes and regulations, and deliver exceptional customer service.
- Negotiate rates with carriers, agents, and suppliers to secure competitive pricing and ensure optimal service levels and transit times.
- Coordinate seamlessly with customs brokers for efficient customs clearance and ensure strict compliance with all relevant import/export regulations and tariffs.
- Monitor shipment status proactively, communicate real-time updates to clients, and resolve any operational issues or delays promptly and effectively.
- Maintain accurate and up-to-date records, ensuring data integrity within our freight management systems and databases.
- Process invoices, manage costs associated with shipments, and ensure profitability for each managed consignment.
- Stay continuously informed about international trade policies, evolving customs regulations, and broader industry trends to provide informed solutions.
Required Skills
- Minimum 3 years of hands-on experience in freight forwarding, specifically with international (air and ocean) shipments.
- In-depth knowledge of international shipping procedures, Incoterms, and global customs regulations.
- Proven experience in preparing and managing comprehensive shipping documentation with high accuracy.
- Strong negotiation, interpersonal, and communication skills (both written and verbal).
- Excellent organisational abilities with a meticulous attention to detail and ability to multitask effectively.
- Proficiency in freight management software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently, manage a demanding workload, and collaborate effectively as part of a team in a fast-paced environment.
- Demonstrated problem-solving aptitude with a proactive and solutions-oriented approach to challenges.
Preferred Qualifications
- Recognised qualification or certification in Logistics, Supply Chain Management, or International Trade.
- Experience with dangerous goods regulations (IMDG, IATA DGR) and associated documentation.
- Familiarity with specific regional customs requirements (e.g., EU, US, APAC) and trade agreements.
- Multilingual abilities, particularly in a key European or Asian trade language, would be an advantage.
Perks & Benefits
- Competitive salary package and attractive performance-based bonuses.
- Comprehensive health and wellness package, including private medical insurance options.
- Generous paid time off allowance and observance of all public holidays.
- Significant opportunities for professional development and clear career advancement pathways.
- Company-sponsored training and certification programs to enhance your expertise.
- Modern, collaborative office environment situated in a central Plymouth location.
- Employee assistance program offering confidential support services.
- Regular team social events and company gatherings to foster a strong team spirit.
How to Apply
Ready to take your career in international freight forwarding to the next level? We invite you to apply by clicking on the application link below. Please ensure your CV comprehensively highlights your relevant experience in international shipping and documentation. We look forward to reviewing your application!