About Company
Are you ready to make a tangible difference in people’s lives every day? Hiring.zycto offers a vibrant and supportive environment where your passion for care can truly thrive. We are a dedicated healthcare services provider, committed to delivering exceptional patient support across Middlesbrough. For a Health Support Services Assistant, our collaborative teams and emphasis on continuous learning create an ideal platform to develop your skills, contribute meaningfully to community well-being, and grow professionally within a respected organisation. Become an integral part of our mission to enhance health outcomes.
Job Description
Join Hiring.zycto as a Health Support Services Assistant and become a vital part of our compassionate team dedicated to enhancing patient experiences and supporting clinical operations in Middlesbrough. This full-time role offers a unique opportunity to contribute to a positive healthcare environment by ensuring smooth administrative processes and providing essential non-clinical support. We are looking for an organised, empathetic, and proactive individual who thrives in a dynamic setting and is committed to upholding the highest standards of service.
As a Health Support Services Assistant, you will play a crucial role in the day-to-day running of our facilities, bridging the gap between clinical staff and patients by managing schedules, maintaining records, and assisting with various logistical tasks. Your ability to communicate effectively, manage time efficiently, and handle sensitive information with discretion will be paramount. This position is perfect for someone looking to grow their career in healthcare administration, offering exposure to various facets of health service delivery.
We understand the importance of a supportive work environment and are committed to your professional development. You will receive comprehensive training and continuous support to excel in your role. Your contributions will directly impact patient satisfaction and the overall efficiency of our services, making this a deeply rewarding position. If you are passionate about providing excellent support, possess strong organisational skills, and are eager to be part of a team that values care and community, we encourage you to apply.
This role demands attention to detail, a proactive approach to problem-solving, and a genuine desire to help others. You will be instrumental in ensuring that our clinical teams can focus on patient care, knowing that the supporting infrastructure is meticulously managed. Embrace a career where your dedication to operational excellence directly translates into improved patient journeys and a more effective healthcare system.
Key Responsibilities
- Manage and maintain patient records, ensuring accuracy and confidentiality.
- Schedule and confirm patient appointments, admissions, and discharges.
- Assist with administrative tasks such as data entry, filing, and correspondence.
- Prepare and organise clinical areas and equipment for patient use.
- Liaise with healthcare professionals, patients, and their families with professionalism and empathy.
- Handle incoming calls and enquiries, directing them appropriately.
- Order and maintain stock levels of office supplies and non-clinical medical consumables.
- Support the smooth operation of daily services, identifying and resolving minor operational issues.
- Adhere to all health and safety regulations and organisational policies.
- Contribute to a clean, safe, and welcoming environment for all patients and staff.
Required Skills
- Proven experience in an administrative or support role, preferably within a healthcare setting.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organisational skills with meticulous attention to detail.
- Proficiency in using office software (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- A proactive and problem-solving attitude.
- Basic understanding of health and safety guidelines.
Preferred Qualifications
- GCSEs (or equivalent) including English and Mathematics at grade C/4 or above.
- Previous experience with healthcare-specific administrative software systems.
- A recognised qualification in business administration or a related field.
- Familiarity with medical terminology.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness programs.
- Generous annual leave allowance.
- Opportunities for continuous professional development and training.
- Supportive and collaborative work environment.
- Employee assistance program.
- Pension scheme.
How to Apply
To apply for this rewarding full-time position, please click on the application link below. We encourage you to submit your updated CV along with a cover letter outlining your suitability for the role and why you are passionate about joining Hiring.zycto. We look forward to reviewing your application.