About Company
Are you eager to launch your IT career in a supportive and dynamic environment? Hiring.zycto believes in nurturing talent from the ground up, providing a unique opportunity for aspiring tech professionals to gain invaluable hands-on experience. We are a forward-thinking company committed to innovation and operational excellence, driven by a team that values collaboration and continuous learning. For an entry-level Help Desk IT Assistant, this means direct mentorship, exposure to diverse technical challenges, and a clear path for professional development. Join us and discover a workplace where your contributions are recognized and your growth is prioritized, making us the perfect launchpad for your IT journey.
Job Description
Hiring.zycto is seeking a motivated and enthusiastic Entry Level Help Desk IT Assistant to join our growing technology team in Masson-Angers, Gatineau. This is an unparalleled opportunity for individuals passionate about technology, eager to learn, and ready to kickstart their career in the information technology field. As an integral part of our IT support team, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring smooth daily operations. This role offers a fantastic foundation to develop crucial IT skills, gain exposure to a wide array of hardware and software, and understand the intricacies of IT infrastructure in a real-world business setting.
We are looking for someone who is not only technically curious but also possesses excellent communication skills and a strong commitment to customer service. You will be instrumental in resolving basic technical issues, escalating complex problems, and maintaining detailed records of support interactions. Beyond the daily troubleshooting, you will have the chance to contribute to IT projects, learn from experienced professionals, and grow within the company. If you’re looking for a place where your potential is recognized and your career can truly take off, Hiring.zycto welcomes you.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or in-person.
- Log, track, and manage all support requests in the IT ticketing system, ensuring timely resolution or escalation.
- Assist with the setup, configuration, and deployment of new workstations, laptops, printers, and other IT equipment.
- Guide users through basic problem-solving steps and provide clear, concise instructions for common IT tasks.
- Maintain accurate inventory records of IT assets and software licenses.
- Collaborate with senior IT staff on more complex issues and contribute to documentation of IT procedures and knowledge base articles.
- Participate in ongoing training and professional development to stay current with technology trends and best practices.
Required Skills
- Basic understanding of Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Fundamental knowledge of computer hardware components and networking basics.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- A genuine interest in information technology and a strong desire to learn.
Preferred Qualifications
- Relevant certifications such as CompTIA A+, IT Fundamentals, or equivalent.
- Previous experience in a customer service role (retail, call center, etc.).
- Familiarity with remote desktop tools and IT service management (ITSM) software.
- Knowledge of basic Active Directory concepts.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and industry certifications.
- Mentorship programs and a supportive team environment.
- Modern office space with easy access to public transport.
- Employee assistance program.
How to Apply
Ready to launch your IT career with Hiring.zycto? Don’t miss this exciting opportunity! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!