About Company
Ready to launch your IT career in a supportive, dynamic environment? Hiring.zycto offers a vibrant ecosystem where emerging tech talent, especially Help Desk Technicians, can thrive. We champion continuous learning, provide access to cutting-edge tools, and foster a culture of collaborative problem-solving. This isn’t just a job; it’s a springboard for your professional growth within IT. Join us to make a tangible impact, learn from seasoned professionals, and build a foundational career path that truly matters.
Job Description
Hiring.zycto is seeking a dedicated and enthusiastic Help Desk Technician – Tier 1 to join our growing IT support team in Bennington Heights, Toronto. This is an exciting opportunity for an individual with a passion for technology and a drive to help others, serving as the first point of contact for our internal users’ technical needs.
In this pivotal role, you will be instrumental in ensuring the seamless operation of our technology infrastructure, providing timely and effective support for a wide array of hardware, software, and network-related issues. You will be the friendly voice and helpful hand that empowers our employees across various departments to perform their best work, tackling everything from routine inquiries like password resets and software installations to initial diagnostics of more complex system malfunctions and connectivity challenges. Your day will be dynamic, ranging from setting up new user accounts and configuring workstations to troubleshooting printer issues and guiding users through application functionalities.
We believe in fostering a culture of continuous learning and growth. While this is an entry to mid-level Tier 1 role, you will have ample opportunities to expand your technical knowledge, gain exposure to advanced IT systems, and take on new challenges. Our senior technicians and IT managers are committed to mentoring and developing our team members, providing pathways for career advancement within our IT department. We encourage proactive problem-solving and innovative thinking to improve our support processes and user experience.
We’re looking for someone who is not only technically curious and adept but also possesses exceptional communication skills, a patient demeanor, and a keen eye for detail. You’ll be part of a collaborative team that values knowledge sharing, mutual support, and continuous improvement. If you’re eager to apply your foundational IT skills, learn new ones rapidly, and contribute to a supportive work environment where your contributions are recognized and valued, then this is the perfect place for you to kickstart or advance your IT career. Join Hiring.zycto and become a vital part of a team that keeps our operations running seamlessly and our employees productive.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Perform password resets, account unlocks, and manage user access permissions.
- Install, configure, and troubleshoot operating systems (Windows, macOS), office productivity suites, and other business applications.
- Diagnose and resolve basic network connectivity issues (LAN/WAN, Wi-Fi).
- Set up and configure new workstations, laptops, and peripheral devices.
- Document all support requests, resolutions, and relevant technical information accurately in the ticketing system.
- Escalate complex issues to Tier 2 support or appropriate IT teams when necessary.
- Provide basic user training and guidance on common IT procedures and best practices.
- Maintain inventory of IT assets and manage hardware/software requests.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Proficiency with Windows and macOS operating systems
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk)
- Ability to work independently and as part of a team
- Customer-service oriented mindset
Preferred Qualifications
- CompTIA A+ or equivalent IT certification
- Experience with Active Directory user and computer management
- Familiarity with basic troubleshooting of mobile devices (iOS/Android)
- Previous experience in a help desk or IT support role
- Knowledge of remote desktop support tools
Perks & Benefits
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and IT certification sponsorship
- Collaborative and supportive team environment
- Modern office space with state-of-the-art technology
- Employee assistance program
- Regular team-building events and social gatherings
How to Apply
Eager to make an impact? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications!
