About Company
Join Hiring.zycto and step into the vibrant world of hospitality! We represent leading hotels committed to delivering exceptional guest experiences in Laval. As a Hotel Guest Service Attendant, you’ll discover an environment where your enthusiasm and dedication are truly valued, regardless of prior experience. We believe in nurturing talent, offering comprehensive training, and providing clear paths for career growth within our partner properties. This is more than just a job; it’s an opportunity to kickstart a rewarding career, connect with diverse people, and become an integral part of a welcoming team where every day brings new chances to make a positive impact.
Job Description
Are you a natural people-person with a passion for helping others? Do you thrive in a dynamic environment where every day brings new opportunities to create memorable experiences? Hiring.zycto is excited to be recruiting on behalf of a premier hotel in Laval, Quebec, for an enthusiastic and dedicated Hotel Guest Service Attendant. This is an incredible opportunity for individuals looking to launch their career in the hospitality industry, as no prior experience is required!
As a Hotel Guest Service Attendant, you are the welcoming face of our establishment, the first point of contact for our valued guests. Your primary mission will be to ensure every guest feels welcomed, valued, and has an outstanding stay from check-in to check-out. This role is perfect for someone who is eager to learn, possesses excellent communication skills, and genuinely enjoys interacting with people from all walks of life. We believe in fostering talent and providing all the necessary tools and training to help you succeed, regardless of your background.
You’ll be instrumental in shaping the guest experience, handling a variety of requests, and maintaining a positive atmosphere within the hotel lobby and front desk area. This isn’t just about processing transactions; it’s about anticipating needs, solving problems with a smile, and going the extra mile to make someone’s day. If you’re looking for a role where your positive attitude and willingness to learn are your greatest assets, and where you can grow professionally within a supportive team, then we encourage you to apply. We are committed to diversity and inclusion, welcoming applicants from all backgrounds who are ready to embrace the exciting world of hospitality.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs.
- Answer guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Handle guest complaints and resolve issues promptly, courteously, and effectively to ensure guest satisfaction.
- Process reservations, cancellations, and modifications accurately using the hotel's property management system.
- Manage cash, credit card, and other payment transactions, ensuring accuracy and security.
- Maintain a clean, tidy, and organized front desk and lobby area.
- Assist guests with luggage handling and other requests as needed.
- Communicate effectively with other hotel departments (housekeeping, maintenance, food and beverage) to ensure smooth operations.
- Adhere to all hotel policies, safety procedures, and brand standards.
- Proactively identify opportunities to enhance the guest experience and offer personalized service.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written) in both French and English.
- A genuinely friendly, positive, and service-oriented attitude.
- Strong active listening skills and empathy towards guest needs.
- Ability to remain calm, professional, and composed under pressure.
- Basic computer literacy and comfort with learning new software.
- High level of reliability, punctuality, and a strong work ethic.
- A proactive and helpful approach to problem-solving.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Any previous experience in a customer service role (e.g., retail, food service) is a valuable asset, but not required.
- Familiarity with local attractions, dining, and amenities in Laval and surrounding areas.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive paid training program provided.
- Opportunities for career advancement within the hospitality sector.
- Dynamic and supportive team environment.
- Employee discounts on hotel stays and services (where applicable).
- Health and dental benefits package (after probationary period).
- Paid vacation and sick leave.
- Access to professional development workshops.
How to Apply
Ready to launch your career in hospitality? We invite all enthusiastic and dedicated individuals to apply! Click on the application link below to submit your resume and cover letter. We look forward to hearing from you and discovering how you can contribute to our team.