About Company
Are you passionate about crafting exceptional guest experiences? At Hiring.zycto, we believe that the heart of hospitality lies in impeccable service and genuine connections. We are a rapidly expanding force within Glasgow’s vibrant hotel sector, renowned for our commitment to guest satisfaction and fostering a supportive, growth-oriented environment. For a Hotel Receptionist, this means a dynamic workplace where your skills are valued, your contributions are recognized, and every day brings new opportunities to shine and delight our diverse clientele.
Job Description
We are seeking a highly motivated and customer-focused Hotel Receptionist to join our dedicated team in Shawlands, Glasgow. As the first point of contact for our guests, you will play a pivotal role in shaping their overall experience, ensuring a warm welcome and efficient support throughout their stay. This is an exciting opportunity for an individual with a passion for hospitality to contribute to a thriving establishment, upholding our standards of excellence and creating memorable moments for every visitor. From managing reservations and processing check-ins/check-outs to providing concierge services and resolving guest inquiries, your professionalism and friendly demeanor will be essential. We pride ourselves on offering a seamless and personalized service, making every guest feel valued and at home. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to grow your career within the hospitality industry, we encourage you to apply. This role offers the chance to be an integral part of a team that celebrates outstanding service and cultivates a positive, collaborative atmosphere where your efforts directly impact our reputation.
Key Responsibilities
- Warmly welcome guests upon arrival, completing check-in procedures efficiently and accurately.
- Process check-outs, handle payments, and assist with billing inquiries with professionalism.
- Manage telephone and email correspondence, including reservations, cancellations, and general inquiries.
- Provide comprehensive information about hotel facilities, services, and local attractions in Shawlands and wider Glasgow.
- Handle guest requests, complaints, and issues promptly and courteously, ensuring resolution to their satisfaction.
- Maintain an organised and tidy reception area, ensuring all necessary supplies are stocked.
- Collaborate with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Operate the hotel's property management system (PMS) for various front office tasks.
- Adhere to all hotel policies and procedures, including security and health and safety guidelines.
- Assist with luggage handling and transportation arrangements when necessary.
Required Skills
- Proven experience in a customer service role, preferably within hospitality.
- Exceptional verbal and written communication skills.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure.
- A proactive and positive attitude with a strong guest-focused approach.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience with a Property Management System (PMS) such as Opera, Fidelio, or similar.
- Fluency in additional languages is a plus.
- A qualification in Hospitality Management or a related field.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Employee discounts on hotel stays and services.
- Opportunities for professional development and career advancement within a growing company.
- Supportive and collaborative team environment.
- Complimentary meals during shifts.
- Access to training programs to enhance hospitality skills.
How to Apply
Ready to make a positive impact on our guests’ experiences? We invite you to take the next step in your career journey with Hiring.zycto. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!