About Company
Are you ready to elevate your career in insurance? Hiring.zycto is a dynamic and forward-thinking organization dedicated to providing exceptional financial protection and claims support across the UK. We pride ourselves on a culture of continuous learning, client-centric service, and innovation. For an Insurance Advisor focused on policy and claims processing, our collaborative environment offers unparalleled opportunities to refine your expertise, engage with diverse cases, and truly make a difference in our clients’ lives. Join a team where your meticulous attention to detail and empathetic communication skills are not just valued, but essential to our shared success and growth.
Job Description
Hiring.zycto is seeking a meticulous and client-focused Insurance Advisor specializing in Policy & Claims Processing to join our thriving team in Coleraine. In this pivotal role, you will be at the forefront of delivering exceptional service, guiding our clients through the intricacies of their insurance policies, and providing expert support during claims events. This position demands a comprehensive understanding of various insurance products, from personal lines to commercial, coupled with an unwavering commitment to accuracy and customer satisfaction. You will be responsible for processing new policies, amendments, renewals, and diligently handling claims from initial notification through to settlement, ensuring all regulatory guidelines and company procedures are strictly adhered to.
Our ideal candidate possesses a strong analytical mind, capable of assessing complex situations and communicating solutions clearly and empathetically. You will act as a trusted point of contact, building rapport with clients, understanding their evolving needs, and proactively offering tailored advice to ensure their assets and futures are adequately protected. This role involves significant interaction with internal departments, underwriters, and external third parties, requiring excellent organizational skills and the ability to manage a diverse workload efficiently. You will contribute to our reputation for reliability and professionalism, making a tangible impact on our clients’ peace of mind. We are looking for someone eager to grow their career within a supportive environment, committed to continuous professional development, and passionate about the insurance industry’s vital role in safeguarding livelihoods. This is an excellent opportunity to expand your knowledge base and refine your skills in a supportive, growth-oriented setting.
Key Responsibilities
- Process new insurance policies, renewals, and policy amendments accurately and efficiently.
- Handle all aspects of claims processing, from initial notification to final settlement, acting as a primary point of contact for clients.
- Provide expert advice and guidance to clients on policy coverage, terms, and conditions, ensuring clear understanding.
- Maintain up-to-date knowledge of insurance products, market trends, and regulatory requirements (FCA/PRA).
- Communicate effectively with clients, underwriters, loss adjusters, and other third parties.
- Manage and resolve client queries and complaints promptly and professionally.
- Ensure all documentation is completed accurately and stored securely in compliance with company procedures and data protection regulations.
Required Skills
- Proven experience in an insurance advisory, broking, or claims processing role.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong attention to detail and high level of accuracy in data entry and documentation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and insurance management software.
- Ability to analyze complex information and make sound decisions.
- Strong organizational skills and ability to manage multiple priorities.
- Understanding of general insurance principles and regulatory requirements.
Preferred Qualifications
- ACII or Cert CII qualification, or working towards it.
- Experience with specific insurance CRM or claims management systems.
- Familiarity with both personal and commercial lines of insurance.
- A background in a client-facing financial services role.
Perks & Benefits
- Competitive salary package with performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous pension contribution scheme.
- Opportunities for professional development and industry qualifications (e.g., Cert CII, ACII).
- 25 days annual leave plus bank holidays.
- Modern office environment in Coleraine.
- Employee wellness programs and supportive work culture.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience in insurance advisory or claims processing. We look forward to reviewing your application.