About Company
Shaping the future of technology solutions requires a strong backbone of operational excellence, and that’s precisely what Hiring.zycto provides. We are a forward-thinking organization dedicated to delivering robust IT infrastructure and seamless support, empowering our diverse teams to innovate. An IT Operations Assistant will discover a dynamic, collaborative environment here, where their contributions directly enhance efficiency and user satisfaction. We foster a culture of continuous learning, providing the tools and flexibility needed to excel, making us an ideal environment for tech professionals seeking growth and a valued work-life balance.
Job Description
Hiring.zycto is seeking a diligent and proactive IT Operations Assistant with a flexible schedule to join our growing team in Kingston, Ontario. This role is perfect for an individual who thrives in a dynamic technical environment, enjoys solving problems, and is passionate about ensuring the smooth operation of IT systems. As an IT Operations Assistant, you will play a crucial role in supporting our daily IT infrastructure, assisting with hardware and software maintenance, troubleshooting user issues, and contributing to the overall efficiency of our technological ecosystem. We understand the importance of work-life balance, and this position offers a flexible schedule to accommodate personal commitments while still delivering essential support.
You will be the first point of contact for many internal IT queries, providing crucial frontline support and escalating complex issues to senior team members. Your day-to-day could involve everything from setting up new workstations, managing user accounts, running routine system checks, to helping employees navigate common software challenges. This is an excellent opportunity to gain hands-on experience across a broad range of IT domains, working closely with experienced professionals who are committed to mentorship and professional development. We are looking for someone eager to learn, adapt, and grow within a supportive and innovative environment. If you possess a keen eye for detail, strong problem-solving skills, and a desire to make a tangible impact on our operational success, we encourage you to apply. Join Hiring.zycto and become an integral part of a team that values your expertise and commitment to excellence, all while enjoying a schedule that works for you. This position offers not just a job, but a pathway to developing specialized skills in system administration, network management, and cybersecurity fundamentals, preparing you for future career advancement within the IT field.
Key Responsibilities
- Provide frontline technical support for hardware, software, and network-related issues, ensuring timely resolution.
- Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- Perform routine system checks, backups, and monitoring to ensure optimal performance, data integrity, and security.
- Manage user accounts, permissions, and access controls across various platforms in accordance with company policies.
- Document IT processes, troubleshooting steps, and system configurations for knowledge base development and team reference.
- Support senior IT staff in projects related to system upgrades, network enhancements, and cybersecurity initiatives.
- Troubleshoot and resolve basic networking issues, including connectivity problems, Wi-Fi access, and VPN client support.
Required Skills
- Proficiency with Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP) and network connectivity troubleshooting.
- Familiarity with hardware troubleshooting, component identification, and basic replacement procedures.
- Strong problem-solving and analytical skills with a methodical approach to technical challenges.
- Excellent verbal and written communication and interpersonal abilities for effective user support.
- Ability to work independently, prioritize tasks, and manage time effectively with a flexible schedule.
- A foundational understanding of IT security best practices.
Preferred Qualifications
- CompTIA A+, Network+, or similar entry-level IT certifications.
- Experience with ticketing systems and IT service management (ITSM) tools (e.g., Zendesk, ServiceNow).
- Basic knowledge of server hardware, virtualisation concepts (e.g., VMware, Hyper-V), and cloud platforms (e.g., Azure, AWS).
- Previous experience in an IT support or operations role, even if part-time or internship based.
Perks & Benefits
- Competitive salary with opportunities for professional growth and skill development.
- Flexible work schedule to support a healthy work-life balance.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off, including vacation and company holidays.
- Support for professional development, including training and certification reimbursement.
- Modern office environment with collaborative workspaces and state-of-the-art technology.
- Employee assistance program for personal and professional well-being.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and interest in this flexible role. Please highlight any experience you have with IT support or operations.