About Company
For an ambitious IT Operations Assistant seeking a dynamic environment, Hiring.zycto offers an unparalleled opportunity to thrive. We are a forward-thinking technology firm dedicated to empowering our clients through robust and innovative IT solutions. Our culture champions flexibility, collaboration, and continuous learning, ensuring every team member feels valued and can contribute meaningfully. Join us to be part of a company that invests in its people, fostering a supportive atmosphere where your expertise can truly make a difference. We believe in work-life balance and provide the tools and autonomy you need to excel in your role while maintaining a flexible schedule.
Job Description
Hiring.zycto is seeking a dedicated and proactive IT Operations Assistant to join our growing team in Sainte-Marthe-du-Cap, Trois-Rivières. This is a unique opportunity for an individual who thrives in a fast-paced environment and values a flexible work schedule. As an IT Operations Assistant, you will play a crucial role in ensuring the smooth and efficient operation of our IT infrastructure, supporting our internal teams and contributing directly to our operational excellence. This role is ideal for someone with a solid foundation in IT support and operations, eager to expand their skills and take on new challenges within a supportive and innovative setting.
Your primary responsibilities will involve a blend of hands-on technical support, meticulous system monitoring, and essential administrative tasks critical for maintaining our robust IT ecosystem. We’re looking for someone who can troubleshoot issues swiftly and accurately, implement effective solutions, and proactively contribute to continuous improvement initiatives across all IT functions. The ideal candidate will be a self-starter, possess excellent problem-solving abilities, and demonstrate a keen eye for detail in every aspect of their work. You’ll be working closely with senior IT staff, learning best practices from industry veterans, and applying your knowledge to real-world scenarios that directly impact our business operations. We understand that life happens, and we’re deeply committed to providing a flexible schedule that allows you to manage your professional and personal commitments effectively, fostering a true work-life balance. If you’re passionate about technology, eager to learn, and ready to make a tangible impact by ensuring the reliability and security of our IT services, we strongly encourage you to apply. This role offers significant potential for growth within our organization, providing a clear pathway for career advancement as you develop your expertise and take on more complex projects. We foster an environment where your contributions are consistently recognized, and your professional development is prioritized, allowing you to shape your career trajectory and achieve your long-term ambitions with us. Join a team where your technical prowess and dedication to operational excellence will be truly valued.
Key Responsibilities
- Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.
- Monitor IT systems and infrastructure for performance, security, and availability, escalating critical issues as needed.
- Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.
- Perform routine system checks, data backups, and security updates to ensure data integrity and system reliability.
- Document IT procedures, configurations, and troubleshooting steps for knowledge base maintenance.
- Manage user accounts, permissions, and access rights across various systems.
- Collaborate with senior IT staff on project implementations and infrastructure upgrades.
- Support the procurement and inventory management of IT equipment and software licenses.
- Participate in on-call rotation for after-hours support, as required (flexible arrangement).
- Identify opportunities for process improvements and contribute to the automation of IT operations tasks.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with helpdesk ticketing systems.
- Basic knowledge of cloud platforms (e.g., Azure, AWS, Google Cloud).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer service-oriented approach.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with scripting languages (e.g., PowerShell, Python).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of IT security best practices.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Flexible work schedule options to promote work-life balance.
- Opportunities for professional development and career advancement.
- Access to online learning platforms and certification programs.
- Modern, collaborative office environment with ergonomic workstations.
- Company-sponsored social events and team-building activities.
- Employee assistance program for personal and professional support.
- Matching RRSP contributions.
How to Apply
Ready to power our IT operations? We invite you to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and how your skills align with the requirements of this role. We look forward to reviewing your application and exploring how you can contribute to our team at Hiring.zycto.