About Company
Join a rapidly expanding tech innovator at Hiring.zycto, where your skills in IT support directly impact our operational excellence. We pride ourselves on fostering a collaborative atmosphere that champions continuous learning and professional development. For an IT Support Staff professional, this means access to cutting-edge technologies, diverse challenges, and a clear path for career progression within a supportive team. We empower our employees to take ownership, innovate solutions, and contribute meaningfully to a company that values both technical prowess and interpersonal skill. Discover a place where your expertise is celebrated and your growth is prioritized.
Job Description
Are you a proactive and customer-focused IT professional eager to make a tangible impact in a dynamic environment? Hiring.zycto is seeking a talented IT Support Staff member to join our thriving team in a hybrid capacity. This pivotal role offers the best of both worlds, blending on-site collaboration at our Horfield, Bristol office with the flexibility of remote work, ensuring you maintain a healthy work-life balance while contributing effectively to our operational success. You will be the crucial first point of contact for our employees, providing essential technical assistance, troubleshooting diverse issues, and ensuring our systems run smoothly.
In this role, you will be instrumental in maintaining the seamless operation of our IT infrastructure, supporting a range of hardware, software, and network services. From resolving complex technical glitches to guiding users through new applications, your problem-solving prowess and excellent communication skills will be key. We’re looking for someone who thrives on helping others, possesses a strong technical aptitude, and is committed to delivering exceptional service. You’ll work with modern tools and technologies, supporting both local and remote users, and will have the opportunity to grow your skill set through continuous learning and exposure to new projects.
This isn’t just about fixing computers; it’s about empowering our teams to do their best work without technological hindrance. You’ll contribute to a supportive and innovative culture where your contributions are valued, and your professional development is a priority. If you’re passionate about technology, dedicated to user satisfaction, and ready to embrace a hybrid work model that fosters collaboration and flexibility, then Hiring.zycto is the place for you to advance your career.
Key Responsibilities
- Provide first-line technical support to employees, addressing hardware, software, and network-related issues in a timely and professional manner.
- Troubleshoot and resolve desktop, laptop, mobile device, and peripheral hardware problems.
- Install, configure, and maintain operating systems (Windows, macOS) and business applications (e.g., Microsoft 365 suite, CRM tools).
- Manage user accounts and permissions across various systems, including Active Directory and cloud-based platforms.
- Assist with network connectivity issues, including Wi-Fi, VPN, and basic LAN/WAN troubleshooting.
- Document IT processes, solutions, and create user-friendly guides to enhance self-service capabilities.
- Monitor helpdesk ticketing system, ensuring all support requests are logged, prioritised, and resolved or escalated appropriately.
- Participate in IT asset management, including tracking inventory, deployment, and decommissioning of equipment.
- Collaborate with senior IT staff on infrastructure projects, system upgrades, and security initiatives.
- Provide technical support for remote users, ensuring seamless access to company resources and tools.
Required Skills
- Proven experience in an IT Support or Helpdesk role (minimum 2 years).
- Strong proficiency with Windows 10/11 operating systems and Microsoft Office 365 applications.
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with Active Directory user and group management.
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
- Excellent problem-solving and diagnostic skills.
- Exceptional verbal and written communication skills.
- Strong customer service orientation and ability to explain technical concepts to non-technical users.
Preferred Qualifications
- ITIL Foundation certification.
- CompTIA A+ or Network+ certification.
- Experience supporting macOS environments.
- Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Basic scripting knowledge (e.g., PowerShell, Python) for automation.
- Experience with Mobile Device Management (MDM) solutions.
Perks & Benefits
- Competitive annual salary.
- Hybrid work model for optimal work-life balance.
- Generous paid time off and bank holidays.
- Comprehensive health and dental insurance.
- Company pension scheme.
- Budget for professional development and certifications.
- Modern office environment with collaborative workspaces.
- Regular team social events and employee well-being initiatives.
- Cycle to Work scheme.
How to Apply
Ready to take the next step in your IT career with a forward-thinking company? We encourage you to click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Hybrid IT Support Staff position at Hiring.zycto. We look forward to reviewing your application!