About Company
Hiring.zycto thrives on technological excellence, delivering robust solutions that power critical operations across various sectors. For an IT Technician, this means an environment rich in diverse hardware challenges and opportunities to implement cutting-edge solutions daily. We champion a culture of continuous learning and proactively support our team members in mastering new technologies, making us the perfect launchpad for your career in IT infrastructure. Join us and become an essential part of a team dedicated to seamless technical performance, innovation, and unwavering client satisfaction. We’re building the future, one reliable system at a time.
Job Description
Are you an adept problem-solver with a passion for technology and a knack for hands-on hardware expertise? Hiring.zycto is seeking a dedicated IT Technician to join our dynamic team in Gorgie, Edinburgh. In this pivotal role, you will be the frontline support for all hardware-related matters, ensuring our critical systems run smoothly and efficiently. This isn’t just about fixing things; it’s about proactively maintaining a robust IT infrastructure that underpins our success and empowers our employees to perform at their best.
As an IT Technician, you will be responsible for the full lifecycle of our hardware assets, from initial setup and configuration of new equipment to ongoing maintenance, in-depth troubleshooting, and eventual secure decommissioning. You’ll work with a diverse range of equipment, including workstations, laptops, servers, network devices, printers, and various peripherals, across multiple operating systems such as Windows, macOS, and potentially some Linux environments. Your day-to-day will involve diagnosing and resolving complex hardware and software issues, performing necessary upgrades, installing new applications, and ensuring all systems are secure, compliant, and up-to-date with the latest patches.
We’re looking for someone who can thrive in a fast-paced environment, possesses excellent communication skills, and is committed to delivering outstanding user support with a patient and empathetic approach. You’ll collaborate closely with fellow IT team members and end-users from various departments, translating technical jargon into understandable solutions and providing clear guidance on best practices and system usage. A strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and basic routing/switching concepts, is essential to effectively troubleshoot connectivity and network access issues, ensuring seamless communication across our infrastructure.
Beyond reactive problem-solving, you will play a crucial role in preventative maintenance schedules, meticulous inventory management of IT assets, and contributing to the development and refinement of IT policies and procedures. This position offers a fantastic opportunity to deepen your technical skills, work with cutting-edge technologies, and grow within a supportive and forward-thinking company that values innovation and efficiency. If you’re ready to make a tangible impact on our operational stability and ensure the seamless performance of our technological backbone, we encourage you to apply.
Key Responsibilities
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Diagnose and resolve technical hardware and software issues, both remotely and on-site.
- Perform preventative maintenance, including system updates, backups, and security checks.
- Provide first-line technical support to end-users, addressing queries and escalating complex problems.
- Manage IT asset inventory, including procurement, deployment, and decommissioning.
- Assist with network configuration and troubleshooting of connectivity issues (LAN/WAN, Wi-Fi).
- Document IT procedures, solutions, and system configurations.
- Collaborate with other IT staff to implement new systems and improve existing infrastructure.
Required Skills
- Proven experience in hardware setup, maintenance, and troubleshooting (desktops, laptops, servers, printers).
- Strong proficiency with Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic understanding of macOS and Linux environments.
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, routing).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team.
- Physical ability to lift and move IT equipment as required.
Preferred Qualifications
- CompTIA A+, Network+, or similar industry certifications.
- Experience with IT service management (ITSM) tools.
- Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Prior experience in a fast-paced IT support or helpdesk environment.
- Relevant vocational qualification or degree in Information Technology or a related field.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and certification sponsorship.
- A collaborative and supportive work environment.
- Access to cutting-edge technology and tools.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your CV highlights your relevant experience in hardware setup and troubleshooting, along with any applicable certifications. We look forward to reviewing your application!