About Company
Join Hiring.zycto, a forward-thinking technology company where innovation meets practical solutions, empowering businesses to thrive in the digital age. We are committed to fostering an environment where aspiring IT professionals can kickstart their careers, learn from experienced mentors, and make a tangible impact from day one. At Hiring.zycto, you won’t just be fixing problems; you’ll be building foundational skills, understanding complex systems, and growing within a supportive team that values curiosity and dedication. We believe in investing in our talent, making this an unparalleled starting point for a Junior IT Support Analyst ready to dive deep into the world of IT.
Job Description
Are you passionate about technology and eager to kickstart your career in the dynamic world of IT? Hiring.zycto is seeking a highly motivated and enthusiastic Junior IT Support Analyst to join our growing team in Rhiwbina, Cardiff. This entry-level position is designed for individuals who are keen to learn, possess excellent problem-solving skills, and are committed to providing exceptional technical assistance. If you’re looking for a role where you can develop foundational IT skills, work alongside experienced professionals, and contribute directly to the smooth operation of our technology infrastructure, this is the perfect opportunity for you.
At Hiring.zycto, we understand the importance of a strong support system. As a Junior IT Support Analyst, you will be the first point of contact for our internal users, playing a crucial role in ensuring their day-to-day technical needs are met efficiently and effectively. You will gain hands-on experience troubleshooting a wide range of hardware and software issues, from resolving common operating system glitches and application errors to assisting with network connectivity and peripheral device problems. This role offers an unparalleled opportunity to delve into various aspects of IT, including desktop support, basic network troubleshooting, and user account management.
We believe in nurturing talent and providing a clear path for professional growth. You will receive comprehensive training and continuous mentorship from our senior IT staff, helping you build a robust skillset and deepen your understanding of enterprise IT environments. Beyond daily support, you’ll have the chance to contribute to exciting IT projects, participate in system deployments, and help maintain our critical IT assets. This isn’t just a job; it’s a launchpad for a successful career in information technology. We value curiosity, a proactive attitude, and a genuine desire to help others. If you’re ready to learn, grow, and make a real impact in a supportive and innovative setting, we want to hear from you. Join us and become an integral part of a team that keeps our business running seamlessly, empowering our employees with the tools they need to succeed. Your journey into IT excellence starts here at Hiring.zycto.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and in-person.
- Log, prioritize, and manage support tickets using an ITSM system.
- Troubleshoot hardware (desktops, laptops, printers) and software issues (Windows OS, MS Office, bespoke applications).
- Assist with user account management, including creation, modification, and password resets.
- Configure and deploy new workstations and mobile devices.
- Escalate complex issues to senior IT staff when necessary.
- Maintain accurate inventory records of IT assets.
- Document solutions, procedures, and knowledge base articles.
- Participate in IT projects as directed.
- Perform routine system checks and preventative maintenance.
Required Skills
- Basic understanding of Windows operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
- Customer service-oriented mindset.
Preferred Qualifications
- Relevant IT certification (e.g., CompTIA A+, ITIL Foundation).
- Experience with a ticketing system/ITSM software.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Understanding of Active Directory.
- Experience troubleshooting common printer issues.
Perks & Benefits
- Competitive starting salary.
- Comprehensive health and dental insurance.
- Generous paid time off and public holidays.
- Pension scheme contribution.
- Opportunities for professional development and certifications.
- Mentorship program with experienced IT professionals.
- Modern office environment in Rhiwbina.
- Team social events.
- Cycle to work scheme.
How to Apply
Ready to launch your IT career with Hiring.zycto? We encourage all qualified candidates to apply by clicking the link below. Please ensure your CV and a brief cover letter highlighting your interest in IT support and why you’re a great fit for an entry-level role are attached.