About Company
Eager to launch your career in IT? Hiring.zycto offers a dynamic environment where entry-level talent thrives. We empower aspiring network professionals to gain hands-on experience, learn cutting-edge technologies, and grow into experts. Our collaborative team in Chicoutimi is dedicated to mentoring new talent, providing a supportive foundation for your professional journey. Join us and discover a culture focused on innovation, continuous learning, and making a tangible impact on our network infrastructure from day one. This is your chance to build a solid career path in network support with a company that truly invests in its people.
Job Description
Are you passionate about technology and eager to dive into the world of network infrastructure? Hiring.zycto is seeking a motivated and enthusiastic Junior Network Support professional to join our team in Chicoutimi. This entry-level role is perfect for recent graduates or individuals looking to start their career in IT, offering an unparalleled opportunity to learn from experienced professionals and contribute to a robust network environment.
As a Junior Network Support team member, you will be an integral part of our IT operations, providing essential support to ensure the smooth functioning of our network systems. You’ll gain hands-on experience with a variety of network devices, protocols, and troubleshooting techniques. This position is designed to foster your growth, providing a structured learning path to develop your technical skills and understanding of complex network architectures. You will work closely with senior network engineers, assisting in daily operations, identifying and resolving network issues, and contributing to ongoing projects that enhance our network’s performance and security. We believe in nurturing talent, and this role offers the perfect launchpad for a successful career in network administration or engineering. If you possess a strong desire to learn, a problem-solving mindset, and a foundational understanding of networking concepts, we encourage you to apply and become a vital part of our growing team. This role is more than just support; it’s an opportunity to build a career in a field critical to modern business operations, within a company committed to your professional development.
Key Responsibilities
- Provide first-level technical support for network-related issues, including connectivity, hardware, and software problems.
- Monitor network performance and availability, identifying potential issues and escalating them to senior engineers as needed.
- Assist in the installation, configuration, and maintenance of network hardware (routers, switches, firewalls) and software.
- Perform basic troubleshooting of LAN/WAN connectivity, Wi-Fi networks, and VPN connections.
- Document network configurations, incidents, and solutions accurately for knowledge base improvements.
- Collaborate with senior network staff on ongoing projects and initiatives to improve network infrastructure.
- Respond to user inquiries and provide guidance on network-related best practices.
- Participate in scheduled network maintenance activities outside of regular business hours when required.
Required Skills
- Basic understanding of TCP/IP, DNS, DHCP, and other fundamental networking protocols.
- Familiarity with network topologies and common network hardware components.
- Strong problem-solving and analytical skills with an eagerness to learn.
- Excellent verbal and written communication skills in English and French.
- Ability to work effectively both independently and as part of a team.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Customer service-oriented approach to technical support.
Preferred Qualifications
- Diploma or certification in Information Technology, Computer Science, or a related field (e.g., CompTIA A+, Network+, CCNA entry-level).
- Previous experience (even informal or academic) with network troubleshooting.
- Exposure to network monitoring tools.
- Understanding of basic cybersecurity principles.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and statutory holidays.
- Opportunities for professional development and certifications.
- Mentorship program with experienced network engineers.
- Collaborative and supportive work environment.
- Casual dress code.
- Modern office space with ergonomic workstations.
How to Apply
If you are ready to kick-start your career in network support with a company that values growth and innovation, we encourage you to apply! Please click on the link below to submit your application. We look forward to reviewing your qualifications.