About Company
Hiring.zycto is where your career in healthcare administration truly begins. We are a dynamic medical practice committed to delivering exceptional patient care and fostering a supportive, growth-oriented environment. For an entry-level Medical Office Administrator, we offer unparalleled mentorship, comprehensive training, and a clear path for professional development. Join a team where your contributions are valued from day one, helping us shape a positive experience for every patient and every team member.
Job Description
Are you passionate about healthcare and eager to launch your career in a dynamic and supportive environment? Hiring.zycto is seeking a motivated and enthusiastic Medical Office Administrator to join our growing team in The Queensway, Toronto. This entry-level position is perfect for individuals who possess excellent organizational skills, a friendly demeanor, and a strong desire to learn and contribute to a bustling medical practice.
As an Entry Role Medical Office Administrator, you will be the welcoming face and the organizational backbone of our clinic. You’ll play a crucial role in ensuring the smooth daily operations of our front office, directly impacting patient satisfaction and overall clinic efficiency. This isn’t just a job; it’s an opportunity to build a solid foundation in medical administration, working alongside experienced professionals who are dedicated to your success. We understand that you may be new to the field, and we are committed to providing comprehensive training, continuous support, and a nurturing atmosphere where you can develop valuable skills and grow professionally. You will be instrumental in creating a positive first impression for our patients, helping them navigate their appointments and ensuring their comfort throughout their visit.
Your day will involve a variety of tasks, from managing patient appointments and handling inquiries with empathy and professionalism to maintaining confidential medical records with utmost accuracy and assisting with general administrative duties. You’ll learn the intricacies of medical billing processes, patient communication protocols, and efficient use of our electronic medical records (EMR) systems. We believe in empowering our team members, and even in this entry-level capacity, your initiative and dedication will be recognized and rewarded. We are a patient-centric organization, and your role directly contributes to our mission of providing compassionate and high-quality care to the community of The Queensway and beyond. If you are a proactive problem-solver with a meticulous eye for detail, excellent communication abilities, and a genuine desire to make a tangible difference in patients’ lives, we encourage you to apply. This role offers an exciting gateway into the vital healthcare industry, providing you with the essential experience and knowledge to advance your career and become a valued member of our dedicated team.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner, ensuring a positive first impression.
- Manage appointment scheduling, cancellations, and reschedules efficiently using our clinic's system.
- Answer and direct phone calls, take accurate messages, and respond to general inquiries promptly and courteously.
- Process patient registrations, update demographic and insurance information, and verify coverage details.
- Maintain and organize physical and electronic patient records with strict adherence to confidentiality guidelines (e.g., PHIPA).
- Collect payments, issue receipts, and assist patients with basic billing inquiries.
- Prepare patient charts, scan documents into the EMR system, and manage incoming and outgoing mail/faxes.
- Ensure the waiting area and reception are tidy, organized, and presentable at all times.
- Assist with general office duties, including faxing, copying, stocking supplies, and other administrative tasks as needed.
- Collaborate with medical staff to ensure smooth patient flow and efficient clinic operations.
Required Skills
- Excellent verbal and written communication skills with a professional demeanor.
- Strong organizational and time management abilities, capable of multitasking in a fast-paced environment.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain strict patient confidentiality and adhere to all privacy regulations.
- A strong customer service-oriented approach with empathy and patience.
- High level of attention to detail and accuracy in all tasks.
- Ability to work both independently and collaboratively as part of a dedicated team.
- Demonstrated reliability, punctuality, and a strong work ethic.
Preferred Qualifications
- High school diploma or equivalent; post-secondary education is an asset.
- Prior experience in a customer service, administrative, or office setting.
- Basic understanding of medical terminology and procedures.
- Familiarity with Electronic Medical Records (EMR) systems.
- Completion of a Medical Office Administration program or relevant certification.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Generous paid time off and statutory holidays.
- Opportunities for continuous professional development and training.
- A supportive, collaborative, and positive work environment.
- Employee assistance program (EAP) for personal and professional well-being.
- Competitive entry-level salary with potential for growth.
- Accessible on-site parking or convenient access to public transit.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in this entry-level role. Please click on the application link below to apply directly. We thank all applicants for their interest; however, only those selected for an interview will be contacted.