About Company
Ready to launch your IT career in a dynamic, supportive environment? Hiring.zycto is a rapidly growing technology solutions provider committed to fostering talent and innovation. We empower our team members with cutting-edge tools and continuous learning opportunities, ensuring they thrive and contribute to our mission of delivering exceptional service. For an entry-level Network Support Technician, this means a chance to gain invaluable hands-on experience, receive mentorship from seasoned professionals, and truly build the foundation for a successful career in network administration and beyond. Join us and make an impact from day one!
Job Description
Are you passionate about technology and eager to kickstart your career in network support? Hiring.zycto is seeking a motivated and enthusiastic Entry Level Network Support Technician to join our dedicated team in Old Northeast, St. Petersburg. This is an incredible opportunity for someone looking to gain hands-on experience with real-world network infrastructure, learn from experienced professionals, and develop essential skills in a fast-paced environment.
As an Entry Level Network Support Technician, you will be the first line of defense for our network systems, providing crucial support that ensures smooth operations for our clients and internal teams. You’ll work closely with senior technicians, assisting with troubleshooting, maintenance, and the installation of network hardware and software. This role is perfect for a proactive problem-solver with a strong desire to learn and grow within the IT industry. You won’t just be fixing issues; you’ll be learning the ‘why’ behind them, understanding network architecture, and contributing to the stability and efficiency of critical systems.
We are committed to investing in our employees, especially those just starting their journey. You’ll receive comprehensive training, mentorship, and opportunities to earn industry certifications. If you’re detail-oriented, have a foundational understanding of networking concepts, and possess excellent communication skills, we encourage you to apply. This position is based on-site, offering a collaborative team setting where you can directly interact with hardware and learn directly from your peers. Come build your future with Hiring.zycto and become an integral part of our success!
Key Responsibilities
- Provide first-level technical support for network-related issues, escalating complex problems to senior technicians as needed.
- Assist in the installation, configuration, and maintenance of network hardware (routers, switches, firewalls) and software.
- Monitor network performance and availability, identifying and reporting potential issues proactively.
- Perform routine network diagnostics, troubleshooting connectivity problems, and resolving basic user access issues.
- Document network configurations, procedures, and troubleshooting steps accurately and comprehensively.
- Participate in ongoing training and professional development to enhance networking knowledge and skills.
- Assist with inventory management of network equipment and ensure proper tracking.
- Collaborate with internal teams to ensure seamless integration and operation of network services.
Required Skills
- Basic understanding of networking concepts (TCP/IP, LAN/WAN, DNS, DHCP).
- Familiarity with Windows operating systems.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+).
- Prior experience in a technical support role (even informal or volunteer).
- Basic knowledge of cabling and network topology.
- Experience with ticketing systems.
Perks & Benefits
- Competitive hourly wage with growth potential.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and certification sponsorship.
- Mentorship programs for career advancement.
- Collaborative and supportive work environment.
- Access to cutting-edge technology and tools.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights any relevant coursework, projects, or experience that demonstrates your passion for networking and problem-solving.