About Company
Embark on your hospitality journey with Hiring.zycto, where every night shift is an opportunity to grow and shine. We are a dynamic and welcoming organization dedicated to delivering exceptional guest experiences in Surrey. For those just starting their career, we offer a supportive atmosphere, comprehensive training, and clear pathways for advancement. Joining our team means becoming part of a community that values diligence, attention to detail, and a proactive approach, especially during the quiet hours. We believe in nurturing talent and providing the tools needed to succeed in a vital front-line role. Discover a place where your contributions truly make a difference.
Job Description
Are you a meticulous individual with a keen eye for detail and a passion for customer service, looking to kickstart your career in the vibrant hospitality industry? Hiring.zycto is seeking a dedicated Night Auditor Assistant to join our esteemed team in Surrey, British Columbia. This entry-level position is perfect for someone eager to learn the foundational aspects of hotel operations, particularly the critical functions performed during the overnight hours.
As a Night Auditor Assistant, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel throughout the night. While guests sleep, you’ll be the vigilant guardian of our front desk, handling late check-ins, early check-outs, and attending to any guest inquiries or needs that arise with utmost professionalism and a friendly demeanor. Beyond direct guest interactions, a significant part of your responsibilities will involve the crucial task of auditing daily financial transactions, reconciling accounts, and preparing detailed reports for management, ensuring all figures balance and discrepancies are addressed. This role offers an unparalleled opportunity to gain comprehensive experience in front office procedures, fundamental accounting principles, and developing excellent problem-solving skills in a dynamic, real-world setting, all while upholding the highest standards of guest privacy and data security.
We understand this is an entry-level position, and we are committed to providing thorough, hands-on training to ensure your success. You will learn how to operate our state-of-the-art property management systems, handle cash and credit transactions securely, and maintain impeccable records that are vital for day-to-day operations. The ideal candidate will possess a strong work ethic, exceptional reliability, and a calm, composed demeanor, capable of handling unexpected situations or emergencies with professionalism and efficiency. If you’re a natural night owl who thrives in a quiet yet highly responsible environment, and you’re ready to lay the groundwork for a rewarding and progressive career in hospitality, we wholeheartedly encourage you to apply. Join Hiring.zycto and become an integral part of our commitment to guest satisfaction and operational excellence, where your diligence truly makes a difference.
Key Responsibilities
- Perform front desk duties including check-ins, check-outs, and guest services during the overnight shift.
- Balance and audit daily revenue transactions and prepare financial reports.
- Process all payment types, adjustments, paid-outs, and corrections with accuracy.
- Respond promptly and courteously to guest requests, questions, and concerns.
- Handle phone calls and direct them appropriately, taking messages when necessary.
- Maintain security of the premises by monitoring surveillance systems and performing walk-throughs.
- Assist with basic administrative tasks and ensure the lobby area remains tidy.
- Learn and proficiently use the hotel's property management system (PMS).
- Prepare for the next day's operations by organizing necessary paperwork and reports.
- Address and resolve guest complaints or escalate issues to appropriate management when required.
Required Skills
- High school diploma or equivalent.
- Basic computer proficiency (MS Office, email).
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Reliability and punctuality for overnight shifts.
- Problem-solving abilities and a proactive attitude.
- Legally authorized to work in Canada.
Preferred Qualifications
- Previous experience in a customer service role is an asset.
- Familiarity with hotel operations or property management systems (PMS).
- Basic understanding of accounting principles.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Competitive salary and benefits package.
- Supportive and collaborative work environment.
- Opportunities for career advancement within the company.
- Employee discounts on hotel stays and services.
- Contribution to a dynamic and growing hospitality brand.
How to Apply
Eager to begin your career in hospitality with a supportive team? Click the application link below to submit your resume and cover letter. Please highlight your interest in overnight work and your commitment to guest satisfaction. We look forward to reviewing your application!