About Company
Are you seeking a role where your dedication to safety and exceptional service truly makes a difference, particularly during quiet hours? Hiring.zycto specializes in fostering environments where professionalism thrives. We pride ourselves on creating secure, well-maintained spaces, valuing the critical oversight provided by our overnight team members. Join a dynamic network committed to operational excellence and resident satisfaction, where your contribution as an Overnight Building Concierge is recognized as pivotal. We offer a supportive culture that respects your commitment to maintaining peace of mind for our diverse clientele in premium residential and commercial properties across Edinburgh.
Job Description
Hiring.zycto is actively seeking a diligent and vigilant Overnight Building Concierge to join our dedicated team in Craiglockhart, Edinburgh. This is an immediate hiring opportunity for an individual who thrives in a responsible, independent role, ensuring the safety, security, and smooth operation of our premium residential or commercial properties during late hours. As the primary point of contact during the night, you will be the reassuring presence that residents and visitors rely on, handling inquiries, managing access, and swiftly addressing any issues that may arise.
This pivotal role requires more than just presence; it demands proactive problem-solving, meticulous attention to detail, and a calm demeanor under pressure. You will be instrumental in maintaining the pristine condition of the building’s common areas, conducting regular patrols, and responding effectively to emergencies. We are looking for someone who understands the importance of discretion, professionalism, and providing exceptional customer service around the clock. If you possess a strong sense of responsibility, a commitment to upholding high standards, and are ready to contribute to a secure and welcoming environment, we encourage you to apply today and become a valued part of our Edinburgh team.
Key Responsibilities
- Monitor and control access to the building, ensuring only authorised individuals enter the premises.
- Conduct regular security patrols of the building and its immediate surroundings, identifying and reporting any suspicious activity, hazards, or breaches.
- Respond promptly and efficiently to resident inquiries, concerns, and emergencies, escalating issues to management or emergency services when necessary.
- Oversee the cleanliness and presentation of common areas, performing light cleaning tasks and ensuring general tidiness during overnight shifts.
- Manage incoming deliveries and mail, securely storing items and notifying recipients as appropriate.
- Maintain accurate logs and detailed records of all incidents, visitor movements, maintenance requests, and daily activities.
- Liaise effectively with emergency services, contractors, and building management as required to resolve issues.
- Enforce building rules and regulations calmly and professionally to ensure a harmonious living or working environment.
- Operate and monitor CCTV systems, alarm panels, and other building security equipment.
- Provide a welcoming, professional, and courteous reception service to residents, guests, and legitimate visitors.
Required Skills
- Proven experience in a customer service, security, or hospitality-related role, ideally within a residential or commercial building setting.
- Excellent communication and interpersonal skills, with the ability to interact professionally and clearly with diverse individuals.
- Strong observational and problem-solving abilities, capable of identifying and resolving issues efficiently.
- Ability to work independently and manage time effectively in a lone working environment.
- Proficiency in basic computer applications (e.g., email, word processing, basic building management software).
- Fundamental knowledge of health and safety procedures and emergency protocols.
- Professional and calm demeanor, capable of handling stressful or emergency situations with composure.
- Physical ability to perform regular patrols, stand for extended periods, and perform light manual tasks.
Preferred Qualifications
- SIA Licence (Security Industry Authority) or equivalent security certification.
- Valid First Aid certification.
- Previous experience as a concierge, night porter, or in a property management role.
- Familiarity with building management systems (BMS) or smart building technology.
- Fluency in additional languages relevant to Edinburgh's diverse population.
Perks & Benefits
- Competitive salary package with regular reviews.
- Opportunities for professional development and continuous training.
- A supportive, professional, and respectful working environment.
- Enrollment in a company pension scheme.
- Generous paid holiday entitlement.
- Provision of a professional uniform.
- Access to an Employee Assistance Program for well-being support.
How to Apply
Ready to make a difference in a vital overnight role? Click on the application link below to submit your CV and cover letter. We look forward to hearing from you!