About Company
Hiring.zycto offers a dynamic and compassionate environment where patient well-being is paramount. We believe in empowering our team members to make a tangible difference in the lives of those we serve, fostering a culture of support, collaboration, and continuous learning. For a Patient Support Assistant, this means joining a team that values your empathy, organizational skills, and dedication to ensuring a seamless patient journey. You’ll find opportunities to grow, contribute meaningfully, and feel truly appreciated for the vital role you play in our healthcare ecosystem. Join us and become part of a community committed to excellence in care.
Job Description
Are you a highly organized, empathetic, and detail-oriented individual looking for an immediate opportunity to make a significant impact in a healthcare setting? Hiring.zycto is seeking a dedicated Patient Support Assistant to join our thriving team in Don Mills, Toronto. This full-time role is crucial in ensuring our patients receive the highest standard of administrative and emotional support from their very first interaction.
As a Patient Support Assistant, you will be the welcoming face and voice of our facility, playing a pivotal role in creating a positive and supportive experience for all patients and their families. Your day will be diverse, encompassing everything from managing schedules and patient records to providing reassuring assistance and liaising with clinical staff. We are looking for someone who can thrive in a fast-paced environment, possess exceptional interpersonal skills, and maintain composure while juggling multiple priorities with a smile.
This position requires someone who can seamlessly integrate into our existing operations, demonstrating initiative and a proactive approach to problem-solving. You will be instrumental in maintaining the smooth flow of daily clinic operations, directly contributing to patient satisfaction and the overall efficiency of our healthcare services. If you are passionate about patient care and ready to hit the ground running, we encourage you to apply. Your commitment to excellence and a compassionate heart will be greatly valued as you help us uphold our mission of providing outstanding patient support.
Key Responsibilities
- Greet and check-in patients warmly, verifying appointments and updating necessary information.
- Manage patient scheduling, including booking, rescheduling, and confirming appointments efficiently.
- Maintain accurate and confidential patient records, ensuring all documentation is complete and accessible.
- Act as a primary point of contact for patient inquiries, providing clear information and compassionate assistance.
- Coordinate with nurses, doctors, and other medical staff to ensure seamless patient flow and communication.
- Process patient registrations, insurance verifications, and manage billing inquiries.
- Prepare examination rooms and ensure all necessary supplies are stocked and readily available.
- Handle incoming calls, emails, and correspondence, directing them to the appropriate department or individual.
- Assist with basic administrative tasks, including filing, scanning, and data entry.
- Monitor waiting areas, ensuring cleanliness and comfort for patients and visitors.
- Provide emotional support and reassurance to patients, especially those who may be anxious or distressed.
- Adhere strictly to all privacy regulations (e.g., PHIPA, HIPAA) and facility policies.
Required Skills
- Minimum 1-2 years of experience in a patient-facing administrative or support role, preferably within a healthcare setting.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in medical office software and electronic health records (EHR) systems.
- Strong organizational skills with the ability to multitask and prioritize effectively in a busy environment.
- Demonstrated empathy, patience, and a compassionate approach to patient care.
- High level of professionalism and discretion when handling sensitive patient information.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and collaboratively as part of a team.
- A strong sense of responsibility and attention to detail.
Preferred Qualifications
- Post-secondary education in Medical Office Administration, Healthcare Management, or a related field.
- Familiarity with local healthcare regulations and standards in Ontario.
- Experience with a specific EHR system used in our facility (e.g., OSCAR, Telus Health EMR).
- First Aid and CPR certification.
- Bilingualism (English and another language commonly spoken in Toronto) is an asset.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and continuing education.
- Supportive and collaborative team environment.
- Modern and well-equipped facility.
- Convenient location with access to public transport.
- Employee wellness programs.
How to Apply
If you are eager to contribute your skills to a patient-focused team and meet the qualifications listed, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.