About Company
At Hiring.zycto, we are a dynamic force dedicated to fostering community well-being through essential public services. For a Public Service Intake Assistant, this means stepping into an environment where your daily efforts directly translate into tangible support for those who need it most. Our commitment to adaptability is reflected in our flexible scheduling, ensuring a balanced and rewarding work life. Join us and discover a workplace that values empathy, efficiency, and significant community impact, providing an ideal setting to grow your public service career.
Job Description
Hiring.zycto is seeking a dedicated and compassionate Public Service Intake Assistant to join our team on Ormeau Road, Belfast. This pivotal role offers a flexible schedule, allowing for an optimal work-life balance while making a tangible difference in our community. As the first point of contact for individuals seeking assistance, you will play a crucial role in ensuring every client receives a warm welcome, accurate information, and efficient processing of their initial inquiries. Your ability to listen attentively, communicate clearly, and navigate sensitive situations with professionalism and empathy will be paramount. This isn’t just an administrative role; it’s a gateway for citizens to access vital support services, and your performance directly impacts their experience and our organization’s reputation. You’ll be responsible for conducting initial screenings, collecting necessary documentation, scheduling appointments, and providing general administrative support to our service delivery teams. We are looking for someone who thrives in a fast-paced environment, possesses exceptional organizational skills, and is deeply committed to public service values. This role requires meticulous attention to detail, a proactive approach to problem-solving, and a genuine desire to assist others. You will be an integral part of a supportive team, contributing to an environment where every individual feels heard, respected, and empowered. If you are passionate about helping others and are seeking a flexible role where your contributions are highly valued, we encourage you to apply and help us continue to build a stronger, more resilient community.
Key Responsibilities
- Serve as the primary point of contact for service users, providing a welcoming and supportive first impression.
- Conduct initial intake interviews to gather essential information and assess preliminary needs.
- Accurately record client data and maintain confidential records in accordance with data protection guidelines.
- Explain service offerings clearly and direct clients to appropriate internal departments or external resources.
- Schedule appointments for clients with case managers or specialists.
- Assist clients with completing necessary application forms and collecting required documentation.
- Respond to inquiries via phone, email, and in-person, providing timely and accurate information.
- Provide administrative support, including filing, data entry, and managing correspondence.
- Collaborate effectively with team members to ensure seamless client journeys and service delivery.
- Identify and escalate complex or urgent cases to senior staff members for appropriate action.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a compassionate and empathetic approach.
- Proficiency in administrative tasks and office software (e.g., Microsoft Office Suite).
- Exceptional organizational skills and attention to detail.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Demonstrated ability to work effectively in a fast-paced environment.
- Problem-solving capabilities and a proactive attitude.
Preferred Qualifications
- Previous experience in a public service, non-profit, or client-facing administrative role.
- Familiarity with local community resources and support networks in Belfast.
- Knowledge of data protection regulations (e.g., GDPR).
- Experience with client management systems or databases.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible working schedule to support work-life balance.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Meaningful work with direct community impact.
- Access to employee assistance programs.
- Generous annual leave allowance (pro-rata for part-time).
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply. Please click on the application link below to submit your CV and a cover letter outlining your suitability for this role. We look forward to hearing from you!