About Company
Are you driven by a passion to make a tangible difference in people’s lives? Hiring.zycto is a dynamic and compassionate organization dedicated to empowering newcomers to Canada. We believe in fostering inclusive communities and providing comprehensive support to individuals and families as they navigate their new beginnings. For an entry-level Refugee Settlement Worker, our supportive environment offers unparalleled mentorship, hands-on learning, and direct impact opportunities. Join a team where your empathy and dedication will be celebrated, and your professional growth will be a priority. We’re committed to building a brighter future, one successful settlement at a time, right here in the heart of Toronto.
Job Description
Hiring.zycto is seeking a dedicated and compassionate Entry-Level Refugee Settlement Worker to join our vibrant team in Downtown Toronto. This is an incredible opportunity for an individual passionate about social justice and eager to support newcomers in building successful lives in Canada. As a Refugee Settlement Worker, you will play a crucial role in empowering refugees by providing essential settlement services, resources, and guidance during their critical initial period in a new country. You will work directly with individuals and families, helping them navigate complex systems, access vital services, and integrate effectively into Canadian society. This role is perfect for someone looking to start their career in social services, offering hands-on experience and a chance to make a profound, positive impact every single day. We are committed to fostering an inclusive and supportive environment where your empathy, cultural sensitivity, and dedication will thrive. Your work will directly contribute to creating welcoming communities and ensuring that our newest residents feel supported and valued from day one. Join us in making a significant difference in the lives of those building new homes and futures.
Key Responsibilities
- Conduct initial comprehensive needs assessments for newly arrived refugees and their families.
- Provide one-on-one and group orientation sessions on Canadian life, rights, responsibilities, and available resources.
- Assist clients with accessing critical services including housing, healthcare (OHIP), education, language training, and employment support.
- Support clients in completing various application forms for essential documents (e.g., SIN, Child Benefits) and programs.
- Facilitate timely and appropriate referrals to internal programs or external community resources and specialized services.
- Advocate on behalf of clients to address systemic barriers and ensure equitable access to services and opportunities.
- Maintain accurate, up-to-date, and confidential client records and case notes in compliance with organizational standards.
- Participate in community outreach and engagement activities to build networks and promote awareness of settlement services.
- Collaborate effectively with team members, volunteers, and partner organizations to ensure holistic client support.
- Provide initial crisis intervention and emotional support when necessary, connecting clients to mental health or specialized support services.
Required Skills
- Bachelor's degree in Social Work, Social Sciences, International Development, Humanitarian Studies, or a related field.
- Demonstrated empathy, patience, and strong active listening and interviewing skills.
- Excellent cross-cultural communication and interpersonal abilities, with a commitment to anti-oppressive practices.
- Proficiency in English (both written and spoken) for clear communication and documentation.
- Strong organizational skills and meticulous attention to detail for effective case management and record-keeping.
- Ability to work independently, prioritize tasks, and manage a diverse caseload while also thriving in a collaborative team environment.
- Fundamental knowledge of challenges faced by refugees, asylum seekers, and newcomers.
- Basic computer literacy, including proficiency with MS Office Suite and data entry systems.
Preferred Qualifications
- Fluency in a second language relevant to client populations in Toronto (e.g., Arabic, Dari, Tigrinya, Ukrainian, Spanish, French).
- Previous volunteer or internship experience in the social services, settlement, or non-profit sector.
- Familiarity with Toronto's social services landscape and community resources for newcomers.
- Understanding of the Canadian immigration and refugee system, policies, and processes.
- Experience working with vulnerable populations or individuals from diverse cultural backgrounds.
Perks & Benefits
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off, including vacation and statutory holidays.
- Opportunities for professional development, training, and continuous learning to advance your career.
- Employee assistance program (EAP) for personal and professional support.
- A supportive, inclusive, and collaborative work environment focused on social impact.
- Meaningful work with direct community impact, empowering individuals and families.
- Downtown Toronto location with excellent access to public transit.
- Team-building events and a culture that values work-life balance.
How to Apply
To embark on a truly rewarding career with Hiring.zycto, please click on the application link below to submit your resume and cover letter. In your cover letter, tell us why you are passionate about supporting refugees and what makes you an ideal candidate for this entry-level role. We look forward to reviewing your application and learning more about your dedication to making a difference.
