About Company
Are you ready to elevate the retail experience? Hiring.zycto is a dynamic and expanding retail group, dedicated to delivering exceptional value and service to our customers across the UK. For a Retail Support Manager in our Calverton outlet, we offer a vibrant, fast-paced environment where your operational expertise directly impacts our success. Join a team where your leadership shapes efficiency, empowers staff, and ensures our outlet operates flawlessly, driving customer satisfaction and sales. We champion growth, innovation, and a collaborative spirit, making us the perfect home for ambitious retail professionals who thrive on making a tangible difference.
Job Description
We are seeking a highly motivated and experienced Retail Support Manager to lead the operational excellence of our bustling outlet store in Calverton, Nottingham. This pivotal role is more than just management; it’s about being the backbone of our store’s success, ensuring seamless operations, fostering a high-performing team, and creating an outstanding shopping experience for every customer. As the Retail Support Manager, you will be instrumental in driving daily activities, from inventory management and visual merchandising to staff training and customer service protocols. You will be responsible for maintaining high standards of store presentation, ensuring compliance with company policies, and implementing strategies to optimize sales and profitability. This role requires a hands-on leader who can inspire, problem-solve on the fly, and continuously look for opportunities to improve efficiency and enhance the customer journey within a fast-paced outlet environment. If you possess a keen eye for detail, a passion for retail, and a proven track record in operational leadership, this is your opportunity to make a significant impact with a forward-thinking company.
Key Responsibilities
- Oversee all daily operational aspects of the outlet store, ensuring smooth workflow and efficiency.
- Manage inventory, stock control, deliveries, and replenishment processes to prevent stockouts and maximize sales opportunities.
- Lead, motivate, and develop a team of retail assistants, fostering a positive and productive work environment.
- Implement and maintain visual merchandising standards to create an attractive and engaging shopping atmosphere.
- Ensure exceptional customer service is delivered consistently by all team members, handling complex inquiries and resolving issues effectively.
- Monitor sales performance, analyze data, and implement strategies to achieve and exceed sales targets.
- Ensure compliance with all health and safety regulations, company policies, and operational procedures.
- Conduct regular store audits, identify areas for improvement, and implement corrective actions.
- Manage store schedules, employee timekeeping, and payroll administration accurately.
- Act as a key holder, responsible for opening and closing procedures, cash handling, and store security.
- Collaborate with regional management on strategic initiatives and provide regular performance reports.
Required Skills
- Minimum of 4 years of retail management experience, with at least 2 years in a supervisory or support manager role.
- Proven experience in managing daily store operations, including inventory, merchandising, and customer service.
- Strong leadership and team-building skills, with a track record of motivating and developing staff.
- Excellent communication and interpersonal abilities.
- Proficiency in retail POS systems and Microsoft Office Suite.
- Demonstrated ability to meet and exceed sales targets.
- Strong problem-solving skills and ability to thrive in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required by retail operations.
Preferred Qualifications
- Experience working within an outlet or large format retail store.
- Knowledge of local market trends and customer demographics in Calverton and Nottinghamshire.
- Formal qualification in Retail Management, Business Administration, or a related field.
- First Aid and Fire Warden certifications.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Generous employee discount on all company products.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement within a growing company.
- 28 days annual leave (inclusive of bank holidays).
- Company pension scheme.
- Supportive and collaborative work environment.
- Employee recognition programs.
How to Apply
If you are a driven and experienced Retail Support Manager looking for your next challenge, we encourage you to apply! Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you.