About Company
Hiring.zycto is a dynamic and rapidly expanding force in the telecommunications sector, dedicated to bridging connections across the globe. We are at the forefront of innovation, constantly seeking to enhance our network capabilities and deliver seamless communication experiences. For a Roaming Coordinator, our environment offers unparalleled opportunities to shape international connectivity, working with cutting-edge technology and a diverse team. Here, your expertise directly impacts global communication flows, making every day an exciting challenge in a supportive, growth-oriented culture. Join us to redefine what’s possible in telecom roaming.
Job Description
Are you a meticulous and proactive professional with a passion for global connectivity and a deep understanding of telecommunications networks? Hiring.zycto is actively seeking a dedicated Roaming Coordinator – Telecom to join our vibrant team at our River Heights, Winnipeg location. In this pivotal, full-time role, you will be instrumental in managing and optimizing our international roaming services, ensuring seamless, high-quality communication for our diverse subscriber base across the globe. This isn’t just a coordination role; it’s a unique opportunity to be at the very heart of our global network operations, directly impacting millions of daily connections and contributing to our commitment to worldwide accessibility.
The successful candidate will be entrusted with the end-to-end management of complex bilateral roaming agreements, from initial negotiation support to the precise technical configurations required for activation. You will be responsible for the meticulous setup, rigorous testing, and smooth launch of new roaming partners and innovative services, navigating the intricacies of international partnerships. Your daily responsibilities will include proactively monitoring roaming network performance, identifying and diagnosing potential service disruptions, and facilitating swift resolutions through close collaboration with both internal engineering teams and external international partners. A critical aspect of this role involves ensuring stringent compliance with all international roaming standards and evolving regulatory requirements, safeguarding our operations and subscriber trust. If you thrive on solving intricate challenges, excel at building strong, collaborative relationships, and are eager to significantly advance your career within a forward-thinking telecom company, Hiring.zycto offers a challenging yet immensely rewarding professional journey. Join us and leverage your expertise to play a crucial role in connecting the world, one seamless connection at a time.
Key Responsibilities
- Manage and maintain bilateral roaming agreements with international carriers, ensuring optimal terms and service quality.
- Coordinate the setup, testing, and launch of new roaming partners and innovative services (e.g., VoLTE, 5G Roaming).
- Monitor roaming network performance, analyze key performance indicators (KPIs), and identify potential issues or areas for optimization.
- Facilitate the resolution of roaming-related technical problems and service disruptions through collaboration with internal network teams and external partners.
- Ensure strict compliance with international roaming standards, regulatory requirements, and industry best practices.
- Prepare and analyze comprehensive roaming traffic reports, revenue figures, and operational metrics to inform strategic decisions.
- Act as a primary point of contact for roaming-related inquiries, support requests, and inter-carrier communications.
- Collaborate with engineering, sales, marketing, and finance departments on various roaming initiatives and product developments.
- Stay updated on global industry trends, emerging technologies, and competitive landscapes in the telecommunications roaming sector.
Required Skills
- Minimum of 3 years of progressive experience in telecommunications, specifically within roaming operations or network coordination.
- Solid understanding of GSM, UMTS, LTE, and 5G roaming architecture, protocols (e.g., GRX, IPX, SS7, Diameter), and associated signaling flows.
- Proficiency in data analysis and reporting tools, including advanced Excel skills; familiarity with SQL is an asset.
- Exceptional communication and negotiation skills, both written and verbal, for effective interaction with international partners.
- Strong problem-solving abilities, meticulous attention to detail, and a proactive approach to issue resolution.
- Demonstrated ability to manage multiple priorities, projects, and deadlines effectively in a dynamic, fast-paced environment.
- Familiarity with billing and settlement processes for roaming services (e.g., TAP/RAP files).
Preferred Qualifications
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a closely related technical field.
- Experience with wholesale roaming platforms or hub providers.
- Knowledge of international regulatory frameworks and policy impacting roaming services.
- Fluency in a second language relevant to major international roaming markets.
- Project management certification or proven experience managing telecom projects.
Perks & Benefits
- Competitive annual salary and a comprehensive benefits package.
- Significant opportunities for professional growth, continuous learning, and career advancement within a leading telecom firm.
- Access to cutting-edge telecommunications technologies and tools.
- A collaborative, inclusive, and supportive work environment.
- Generous paid time off, including vacation and sick leave.
- Health and wellness programs designed for employee well-being.
- Company-matched retirement savings plan.
- On-site parking availability or transit subsidy options.
How to Apply
To seize this exciting opportunity and contribute to connecting the world, please click the application link below. Ensure your resume and cover letter clearly highlight your relevant experience in telecommunications roaming and your passion for global connectivity. We thank all applicants for their interest, however, only those selected for an interview will be contacted.