About Company
Join Hiring.zycto, a dynamic force at the forefront of technological stability. We are dedicated to maintaining robust, high-performance systems for our diverse clientele, ensuring uninterrupted operations around the clock. For a Systems Monitoring Assistant, this means a pivotal role in safeguarding critical infrastructure and directly impacting operational excellence. We foster an environment of continuous learning and empower our team members to grow professionally within a supportive and collaborative culture, especially for those who thrive in a night-shift setting. Your precision and vigilance are not just valued; they are essential to our collective success and our clients’ peace of mind.
Job Description
Are you a night owl with a keen eye for detail and a passion for technology? Hiring.zycto is seeking a dedicated Systems Monitoring Assistant to join our critical Night Shift team in Seaford, Delaware. In this essential role, you will be the first line of defense, proactively overseeing the health and performance of our clients’ vital IT infrastructure. Your vigilance will ensure continuous operation, identify potential issues before they escalate, and contribute directly to the stability and reliability that our clients depend on. This isn’t just a job; it’s an opportunity to play a pivotal role in maintaining the digital backbone of various businesses, working within a structured yet dynamic environment. We are looking for an individual who thrives in a focused, independent setting, while also valuing teamwork and clear communication when escalating complex situations. If you’re ready to embrace the unique rhythm of the night shift and build a rewarding career at the forefront of system reliability, we encourage you to apply and help us secure the digital landscape.
Key Responsibilities
- Proactively monitor system performance, network activity, security events, and application health using various monitoring tools.
- Respond promptly to alerts, alarms, and incident tickets, performing initial triage and escalation according to defined protocols.
- Perform initial troubleshooting and diagnostic steps for reported incidents, isolating issues and documenting findings.
- Maintain accurate logs, incident reports, and documentation of all events, incidents, and resolutions in our ticketing system.
- Collaborate effectively with senior engineers, on-call teams, and external support vendors to ensure timely resolution of complex issues.
- Execute routine system checks, health assessments, and data backups during the night shift to ensure operational integrity.
- Contribute to the continuous improvement of monitoring processes, tools, and documentation, suggesting enhancements where appropriate.
Required Skills
- Proficiency in utilizing IT monitoring tools and ticketing systems.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Windows and/or Linux operating systems in a professional environment.
- Excellent problem-solving, analytical abilities, and critical thinking skills.
- Exceptional attention to detail and ability to remain focused and vigilant during night hours.
- Strong verbal and written communication skills for effective reporting and collaboration.
- Ability to work independently and as part of a cohesive team in a fast-paced, 24/7 operational environment.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related technical field.
- CompTIA A+, Network+, or Security+ certification, or other relevant IT certifications.
- Previous experience with specific monitoring platforms such as SolarWinds, Nagios, Zabbix, or similar.
- Prior experience working a night shift schedule or in a 24/7 operations center.
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation or data extraction.
Perks & Benefits
- Competitive hourly wage with attractive night shift differential.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company-paid holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development, training, and career advancement within our growing organization.
- A supportive, collaborative, and team-oriented work environment.
- Employee assistance program for personal and professional support.
How to Apply
Ready to make a difference during the night? Join Hiring.zycto and become a vital part of our systems reliability team. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications!