About Company
Do you thrive on connecting with people and ensuring smooth journeys? Hiring.zycto is a dynamic force in public transport, committed to providing accessible, efficient, and friendly travel solutions across Glasgow. We believe our Ticketing Clerks are the frontline heroes, shaping the passenger experience with every interaction. Join us and contribute to a vital service that keeps our community moving, fostering a sense of connection and convenience for thousands daily. Here, your precision and warm demeanor will directly impact local lives, making every day rewarding.
Job Description
Hiring.zycto is seeking a dedicated and customer-focused Ticketing Clerk to join our essential public transport service in Easterhouse, Glasgow. This is a pivotal role that ensures the smooth operation of our ticketing services and contributes significantly to the positive experience of our passengers. As a Ticketing Clerk, you will be the first point of contact for many travellers, responsible for accurately issuing tickets, handling payments, and providing crucial information about routes, schedules, and fares. Your ability to communicate clearly, patiently, and efficiently will be key to assisting a diverse range of customers, from daily commuters to occasional visitors navigating our city. You will often be tasked with clarifying complex fare structures and advising on the most cost-effective travel options, making your role instrumental in enhancing passenger satisfaction.
We are looking for someone who takes immense pride in accuracy, possesses excellent numeracy skills, and has a natural aptitude for customer service. You will operate within a dynamic, often fast-paced environment, requiring quick thinking and the capacity to resolve queries and minor issues effectively, all while maintaining a friendly and professional demeanour. This role is more than just processing transactions; it’s about being a reliable resource, a helpful guide, and a friendly face for our community, embodying the values of our service. You will play a vital part in maintaining our reputation for reliable, courteous, and efficient service, ensuring every passenger feels valued and well-informed throughout their journey. Full and comprehensive training on our state-of-the-art ticketing systems, as well as an in-depth understanding of public transport regulations and local network intricacies, will be provided to ensure you are fully equipped to excel in this rewarding role. If you are passionate about serving the public, thrive in an interactive environment, and are eager to contribute to the efficiency and accessibility of Glasgow’s vital transport network, we strongly encourage you to apply and join our committed team.
Key Responsibilities
- Issue various types of tickets and travel passes accurately and efficiently.
- Process cash, card, and contactless payments, ensuring precise reconciliation.
- Provide comprehensive information on routes, timetables, fares, and service updates.
- Assist passengers with enquiries, concerns, and special travel requirements.
- Maintain a clean, organised, and secure work area, including managing ticket stock.
- Handle customer complaints and feedback professionally, escalating issues as necessary.
- Adhere strictly to company policies, security procedures, and public transport regulations.
- Collaborate with colleagues and supervisors to ensure seamless service delivery.
- Promote a positive and welcoming environment for all passengers.
Required Skills
- Proven customer service experience, ideally in a public-facing role.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong numeracy skills and experience handling cash transactions.
- High level of accuracy and attention to detail.
- Ability to remain calm and professional under pressure.
- Basic IT proficiency for operating ticketing systems and other relevant software.
- A proactive and problem-solving attitude.
Preferred Qualifications
- Experience within the public transport sector or a similar fast-paced environment.
- Familiarity with Glasgow's public transport network and key routes.
- Ability to speak multiple languages is an advantage.
- SIA or similar security awareness training.
Perks & Benefits
- Competitive annual salary.
- Generous pension scheme.
- Complimentary travel pass for all local public transport services.
- Comprehensive training and professional development opportunities.
- Paid time off and holiday entitlement.
- Employee assistance program for personal and professional support.
- A supportive and inclusive work environment.
- Opportunities for career progression within the public transport sector.
How to Apply
To express your interest and become a vital part of our team, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to providing exceptional public transport service.