About Company
Empowering individuals through their most challenging times is the core mission at Hiring.zycto. We are a dynamic organization dedicated to fostering a supportive environment where our team can truly make a difference in people’s lives. For a Victim Services Worker, this means unparalleled resources, robust training, and a collaborative team that understands the profound impact of your work. Join us to find a career where compassion meets action, and every day brings an opportunity to uphold justice and provide crucial support to those in need. We believe in strengthening communities from within.
Job Description
Are you a compassionate and dedicated professional with a strong desire to support individuals navigating the complexities of the justice system? Hiring.zycto is seeking a highly empathetic and skilled Victim Services Worker to provide essential court support in the Saddleridge, Calgary area. This pivotal role involves guiding victims of crime through the daunting legal process, offering emotional support, practical assistance, and vital information every step of the way. You will serve as a crucial link between victims and the justice system, ensuring their voices are heard and their rights are upheld.
In this role, you will work closely with police, Crown prosecutors, court personnel, and community agencies to facilitate a seamless and supportive experience for individuals impacted by crime. Your day-to-day responsibilities will range from explaining court procedures and legal terminology to providing crisis intervention, safety planning, and referrals to essential community resources such as counseling, financial aid, and housing. The work is challenging yet incredibly rewarding, requiring a resilient individual with exceptional interpersonal skills and an unwavering commitment to advocacy. You will be instrumental in reducing the secondary victimization often experienced by those interacting with the legal system. Our ideal candidate is someone who can maintain composure in high-stress situations, demonstrate cultural sensitivity, and provide non-judgmental support to diverse populations. This position offers a unique opportunity to contribute significantly to public safety and community well-being, directly impacting the lives of individuals at their most vulnerable. We are looking for someone who thrives in a dynamic environment and is passionate about social justice.
Key Responsibilities
- Provide immediate and ongoing emotional support, crisis intervention, and safety planning for victims of crime.
- Explain court procedures, legal terminology, and the roles of various justice system participants to victims.
- Accompany victims to court appearances, providing moral support and practical assistance.
- Assist victims with victim impact statements, compensation applications, and accessing available resources.
- Liaise with police, Crown prosecutors, court staff, and other community agencies to coordinate victim support services.
- Conduct risk assessments and develop individualized support plans.
- Maintain accurate and confidential client records and case management documentation.
- Advocate on behalf of victims to ensure their rights and needs are addressed within the justice system.
- Provide information and referrals to appropriate community resources, including counseling, housing, and financial assistance.
- Participate in ongoing professional development and training relevant to victim services and the justice system.
Required Skills
- Bachelor's degree in Social Work, Criminology, Psychology, or a related field
- Minimum of 24 months of experience in victim services, social work, or a related client-facing support role
- Demonstrated understanding of the Canadian criminal justice system and court processes
- Exceptional interpersonal, communication (verbal and written), and active listening skills
- Strong crisis intervention and de-escalation abilities
- Proven ability to work with diverse populations, demonstrating cultural sensitivity and empathy
- Proficiency in Microsoft Office Suite and case management software
- Ability to maintain strict confidentiality and professional boundaries
- Valid Class 5 Alberta Driver's License and access to a reliable vehicle
Preferred Qualifications
- Master's degree in a relevant field
- Certification in Crisis Intervention or Trauma-Informed Care
- Fluency in a second language relevant to Calgary's diverse population (e.g., Punjabi, Mandarin, Tagalog, Arabic)
- Experience working within a police-based or court-based victim services program
- Knowledge of local community resources in Calgary and the Saddleridge area
Perks & Benefits
- Comprehensive health, dental, and vision insurance
- Generous paid time off and sick leave
- Professional development and training opportunities
- Employee assistance program (EAP)
- Supportive and collaborative work environment
- Meaningful work with a direct positive impact on the community
- Flexible spending accounts
How to Apply
To apply for this deeply rewarding position, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience, skills, and passion for victim advocacy. We encourage you to describe how your background aligns with the responsibilities of a Victim Services Worker – Court Support.