About Company
Join Hiring.zycto and become part of a dedicated team committed to fostering stable and supportive housing environments across Toronto. We understand the vital impact a Housing Officer has on community well-being, and we empower our professionals with the resources and autonomy to make a real difference. If you’re passionate about public service and ensuring equitable housing access, you’ll find a rewarding career path here, supported by an organization that values integrity, empathy, and innovation in social services. Make your mark with us.
Job Description
The Housing Officer – Government role at Hiring.zycto offers a unique opportunity to contribute significantly to the social fabric and well-being of Toronto residents. This pivotal position is centered on managing a diverse portfolio of housing units, ensuring compliance with provincial and municipal housing regulations, and providing compassionate support to tenants. You will be instrumental in facilitating smooth tenancy operations, from application processing and lease management to rent collection and resolution of tenant-landlord disputes. Beyond administrative duties, this role demands a proactive approach to tenant engagement, fostering positive community relations, and connecting residents with essential social services and resources.
As a Housing Officer, you will serve as a primary point of contact for tenants, addressing inquiries, concerns, and maintenance requests with professionalism and empathy. You will conduct regular property inspections, identifying maintenance needs and coordinating with relevant departments or external contractors to ensure properties are safe, well-maintained, and habitable. A critical aspect of this role involves navigating complex policy frameworks, interpreting housing legislation, and applying sound judgment in decision-making to uphold fair housing practices. You’ll work closely with various government agencies, community partners, and internal teams to implement housing programs and initiatives aimed at improving living conditions and promoting housing stability for vulnerable populations.
Success in this role requires a keen eye for detail, exceptional communication skills, and an unwavering commitment to public service. You will be expected to maintain accurate records, prepare comprehensive reports, and manage budgets related to your portfolio. Furthermore, the ability to de-escalate conflicts, mediate disputes, and provide culturally sensitive support to a diverse tenant base is paramount. This position is more than just managing properties; it’s about building communities, ensuring housing security, and empowering individuals to thrive. If you are a dedicated professional with a passion for social impact and an understanding of government housing frameworks, Hiring.zycto invites you to apply and help shape a better future for Toronto’s residents.
Key Responsibilities
- Manage a portfolio of residential housing units, ensuring compliance with relevant housing legislation and policies.
- Process housing applications, conduct tenant interviews, and manage lease agreements and renewals.
- Collect rent, manage arrears, and oversee financial aspects of tenant accounts.
- Address tenant inquiries, complaints, and maintenance requests promptly and professionally.
- Conduct regular property inspections and coordinate necessary repairs and maintenance.
- Mediate tenant-landlord disputes and enforce tenancy agreements fairly and equitably.
- Develop and maintain positive relationships with tenants, community partners, and social service agencies.
- Prepare detailed reports on tenancy matters, property conditions, and financial performance.
- Participate in the development and implementation of housing programs and initiatives.
- Connect tenants with relevant support services and resources to promote housing stability and well-being.
Required Skills
- Proven experience in housing management, social work, or a related field, preferably within a government or non-profit setting.
- In-depth knowledge of provincial and municipal housing legislation, including the Residential Tenancies Act.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong conflict resolution, negotiation, and mediation abilities.
- Proficiency in case management, accurate record-keeping, and report generation.
- Ability to work independently, prioritize tasks, and manage a diverse caseload effectively.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Valid G-class driver's license and access to a reliable vehicle for site visits.
Preferred Qualifications
- Post-secondary education (diploma or degree) in Social Work, Urban Planning, Public Administration, Property Management, or a related discipline.
- Experience with housing management software or CRM systems.
- Fluency in a second language relevant to Toronto's diverse population (e.g., Mandarin, Cantonese, Punjabi, Tagalog).
- Certification in property management, social housing, or a related professional designation.
Perks & Benefits
- Competitive salary and comprehensive benefits package, including health, dental, and vision.
- Generous paid time off, including vacation days, sick leave, and statutory holidays.
- Defined-benefit pension plan to support your future.
- Opportunities for professional development, training, and career advancement within the public service sector.
- Supportive and collaborative work environment focused on making a real difference in the community.
- Employee assistance program for mental health and well-being.
- Public service loan forgiveness eligibility (where applicable).
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume and cover letter clearly outline your relevant experience and qualifications for this crucial role.
