About Company
Are you an expert in smartphone and tablet repairs, eager to join a dynamic team that values precision and customer satisfaction? At Hiring.zycto, we’re dedicated to extending the life of beloved devices and fostering a culture of continuous learning and technical excellence. We provide a supportive, fast-paced shop environment where your skills as a Phone Repair Technician will be celebrated, refined, and directly impact our customers’ daily lives. Join us in Rockcliffe-Smythe, Toronto, and become an essential part of a growing operation committed to top-tier service.
Job Description
Hiring.zycto is seeking a dedicated and skilled Phone Repair Technician to join our bustling shop in the Rockcliffe-Smythe area of Toronto. In this crucial on-site role, you will be the front-line expert diagnosing, troubleshooting, and repairing a wide range of mobile devices, including smartphones, tablets, and other portable electronics. We pride ourselves on delivering exceptional customer service alongside high-quality, efficient repairs. You’ll be responsible for providing accurate assessments, performing intricate component-level repairs, and ensuring every device leaves our shop fully functional and thoroughly tested. This position requires a keen eye for detail, a steady hand, and a passion for technology. Beyond technical proficiency, you will also engage directly with customers, explaining repair processes, managing expectations, and offering solutions with a friendly and professional demeanor. If you thrive in a dynamic repair environment, enjoy solving complex technical puzzles, and are committed to customer satisfaction, we encourage you to apply and contribute to our mission of connecting people through their devices.
Key Responsibilities
- Perform diagnostic tests to identify and resolve hardware and software issues on mobile phones and tablets.
- Execute intricate repairs, including screen replacements, battery replacements, charging port repairs, camera repairs, and water damage remediation.
- Handle component-level soldering and micro-soldering as required for advanced repairs.
- Maintain a clean, organized, and safe workspace in the repair shop.
- Provide clear, concise, and friendly explanations of repair services, costs, and timelines to customers.
- Manage inventory of parts and supplies, ensuring adequate stock levels.
- Process transactions accurately and handle customer inquiries and concerns professionally.
- Adhere to all company policies and procedures, including quality control and data privacy.
- Stay updated on the latest device technologies, repair techniques, and industry trends.
Required Skills
- Minimum 1 year of hands-on experience in mobile device repair (smartphones, tablets).
- Proficiency in diagnosing and repairing issues across various brands (Apple, Samsung, Google, etc.).
- Strong technical aptitude and problem-solving skills.
- Ability to perform intricate repairs with precision and attention to detail.
- Excellent communication and interpersonal skills for customer interaction.
- Familiarity with various repair tools and diagnostic software.
- Basic understanding of electronics and circuit boards.
Preferred Qualifications
- Relevant certifications in electronics repair (e.g., CompTIA A+, IPC certifications).
- Experience with micro-soldering and board-level repairs.
- Previous experience in a retail repair environment.
- Bilingualism (English and other languages relevant to the local community).
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health and dental benefits package.
- Paid time off and holiday pay.
- Opportunities for professional development and advanced repair training.
- Employee discounts on repairs and accessories.
- Supportive and collaborative team environment.
- Accessible location in Rockcliffe-Smythe, Toronto, with public transit options.
How to Apply
Click on the link below to apply for the job.
