About Company
Hiring.zycto connects exceptional talent with leading hospitality venues across the UK, specialising in ensuring seamless operations and outstanding guest experiences. For a dedicated Hotel Night Receptionist, we represent opportunities to thrive in environments that value professionalism, meticulous attention to detail, and a commitment to service even in the quietest hours. We partner with hotels that prioritize staff well-being and offer clear pathways for career development within the vibrant Manchester hotel scene. Join a network where your crucial overnight contributions are recognized and rewarded.
Job Description
Are you a night owl with an impeccable eye for detail and a passion for delivering outstanding guest experiences? Hiring.zycto is seeking a dedicated and proactive Hotel Night Receptionist to join a prestigious hotel team in the vibrant Mottram area of Manchester. This is more than just a desk job; it’s a vital role that ensures the safety, comfort, and satisfaction of guests throughout the overnight hours, making you the silent guardian of our hotel’s reputation during the twilight shift.
In this full-time overnight position, you will be the primary point of contact for all guests, handling late check-ins, early check-outs, and any inquiries or emergencies that may arise. You will be responsible for maintaining the security of the premises, performing essential administrative tasks, and preparing for the incoming day shift, all while upholding the highest standards of hospitality. We are looking for someone who thrives in a quiet yet responsible environment, possesses exceptional problem-solving skills, and can maintain a calm and professional demeanor under any circumstance.
This opportunity offers a chance to work within a supportive team structure, where your contribution is highly valued. You’ll gain invaluable experience in hotel operations, security protocols, and guest relations, positioning you for growth within the hospitality sector. If you are meticulous, reliable, and committed to providing a seamless stay for every guest, even when the city sleeps, we encourage you to apply. We champion a culture of respect, teamwork, and continuous improvement, ensuring every team member feels empowered to excel and make a significant impact during the night.
Key Responsibilities
- Greet and welcome guests during late check-ins and handle early check-outs efficiently and courteously.
- Manage all guest inquiries, requests, and complaints, resolving issues promptly and professionally to ensure guest satisfaction.
- Conduct regular security checks of the premises, including patrols, to ensure the safety and well-being of guests and property.
- Process end-of-day reports, reconcile accounts, and prepare comprehensive handover notes for the incoming day shift operations.
- Answer telephone calls, direct them to appropriate departments, or take detailed messages as required.
- Monitor CCTV systems and respond to any alarms or disturbances with appropriate action and escalation.
- Assist guests with luggage, taxi bookings, and providing local information upon request.
- Maintain a clean, tidy, and organised reception area at all times, reflecting the hotel's high standards.
- Handle cash and card transactions accurately and securely, maintaining proper accounting procedures.
- Act as the first point of contact for any emergencies (e.g., fire, medical, security incidents), liaising with management and external services when necessary.
- Undertake general administrative duties such as filing, photocopying, and data entry.
- Provide wake-up calls and deliver newspapers to guest rooms upon request.
- Ensure all public areas are presentable and ready for the morning guests.
Required Skills
- Excellent communication and interpersonal skills, with a polite and professional telephone manner.
- Proficiency in hotel management software (e.g., Opera, Fidelio, Mews) or similar PMS systems.
- Strong problem-solving abilities and decision-making under pressure, with a calm demeanour.
- Ability to work independently and manage time effectively during quiet and busy periods of the night shift.
- High level of integrity, trustworthiness, and attention to detail.
- Basic IT proficiency, including Microsoft Office Suite.
- Fluent in English (written and spoken) to a high standard.
- A minimum of 1 year of experience in a customer service or reception role.
Preferred Qualifications
- Previous experience as a Night Receptionist or in a similar overnight hospitality role.
- First Aid certification or willingness to obtain one.
- Knowledge of local attractions, transport links, and amenities in Manchester and the surrounding area.
- Additional language proficiency is a plus.
- Experience with basic security protocols and CCTV monitoring.
Perks & Benefits
- Competitive salary package and attractive overnight shift differential.
- Comprehensive training and continuous professional development opportunities.
- Staff discounts on hotel stays and Food & Beverage across our partner properties.
- Access to employee assistance programs for health and well-being.
- Contributory pension scheme.
- Free on-site parking (subject to availability) or subsidized travel options.
- A supportive and collaborative team environment where your contributions are valued.
- Opportunity for career progression and growth within the vibrant hospitality sector.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience in hospitality and your ability to manage overnight shifts effectively. We look forward to reviewing your application and potentially welcoming you to a dynamic team.