About Company
Aspiring to launch your career in tech support? Hiring.zycto provides the perfect launchpad for new talent. We’re a dynamic, rapidly growing digital solutions provider committed to fostering professional growth and innovation. Joining our team means becoming part of a collaborative environment where curiosity is celebrated, and every contribution makes a real impact. For a Web Support Assistant just starting out, this is an unparalleled opportunity to gain hands-on experience, learn from seasoned professionals, and directly contribute to user satisfaction, shaping the future of digital experiences with a company that truly invests in its people.
Job Description
Are you a tech-savvy individual with a passion for helping others and a keen eye for detail? Hiring.zycto is excited to announce an opening for a Web Support Assistant to join our dedicated team in Outremont, Montreal. This is an incredible entry-level opportunity for someone eager to dive into the world of web technologies and customer service. As a Web Support Assistant, you will be the first point of contact for our users, providing crucial assistance and ensuring their experience with our digital platforms is seamless and positive.
In this role, you’ll gain invaluable experience across various facets of web operations. You will be instrumental in diagnosing and resolving user issues, escalating complex problems to senior support staff, and contributing to our knowledge base. We are looking for a proactive, patient, and articulate individual who is excited to learn and grow within a fast-paced, supportive environment. You’ll work closely with our product and development teams, offering insights gained from user interactions to help improve our services.
Your day will involve responding to inquiries via email, chat, and potentially phone, guiding users through troubleshooting steps, and ensuring timely resolution of their concerns. This position is perfect for someone who enjoys problem-solving, has a foundational understanding of web browsers and basic internet concepts, and possesses excellent communication skills. If you’re looking for a role where you can make a tangible difference from day one and build a strong foundation for a career in tech support or web administration, Hiring.zycto is the place for you. We are committed to providing comprehensive training and mentorship to ensure your success and equip you with the tools to excel.
Key Responsibilities
- Respond promptly to user inquiries via email and chat, providing clear and concise solutions.
- Guide users through troubleshooting steps for common web-related issues.
- Document and escalate complex technical problems to senior support specialists.
- Maintain and update internal knowledge base articles and FAQs.
- Collaborate with product and development teams to identify and resolve recurring issues.
- Gather user feedback to contribute to product improvement initiatives.
- Monitor system status and report any outages or performance degradation.
- Educate users on platform features and best practices.
Required Skills
- Excellent written and verbal communication skills in English (French a strong asset).
- Strong problem-solving abilities and a keen analytical mind.
- Basic understanding of web browsers, internet concepts, and common operating systems.
- Proficiency with standard office software (e.g., Google Workspace, Microsoft Office).
- Exceptional patience and a user-centric approach to support.
- Ability to work independently and as part of a team in a dynamic environment.
- Eagerness to learn new technologies and adapt to evolving tools.
Preferred Qualifications
- A degree or diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- Previous experience in a customer service or support role (even non-tech related).
- Familiarity with CRM software or helpdesk ticketing systems.
- Basic understanding of HTML, CSS, or website content management systems.
Perks & Benefits
- Competitive starting salary with performance-based reviews.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Mentorship program for entry-level employees.
- Modern, collaborative office environment in Outremont.
- Employee assistance program.
- Regular team-building events and social activities.
How to Apply
Ready to launch your career with Hiring.zycto? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!