About Company
Ever considered a career where your compassion directly impacts patient well-being every single day? Hiring.zycto is a dynamic and patient-focused eye clinic dedicated to providing exceptional optical services in the heart of Boston Spa. We believe in fostering a supportive, collaborative environment where every team member, especially our Optical Assistants, feels valued and empowered. Join us in delivering cutting-edge eye care, utilizing the latest technology, and making a tangible difference in our community’s vision health. We champion professional growth and offer a pathway for you to truly excel in your optical career.
Job Description
Hiring.zycto is seeking a dedicated and enthusiastic Optical Assistant to join our thriving eye clinic in Boston Spa, Leeds. This is an incredible opportunity for someone passionate about eye care, patient service, and contributing to a friendly, professional team environment. As an Optical Assistant, you will be the welcoming face of our clinic, providing crucial support to our Optometrists and ensuring every patient receives outstanding care from the moment they step through our doors. Your role will involve a blend of direct patient interaction, administrative tasks, and technical assistance, making each day varied and rewarding. You’ll play a pivotal role in guiding patients through their optical journey, from initial pre-screening to selecting the perfect eyewear. We pride ourselves on a patient-centric approach, offering state-of-the-art diagnostic equipment and a comprehensive range of optical products. If you are detail-oriented, have excellent communication skills, and are eager to learn and grow within the optical sector, we would love to hear from you. This position offers a chance to develop your skills, gain invaluable experience, and become an integral part of a team committed to improving community vision.
Key Responsibilities
- Greet patients warmly, manage appointment schedules, and handle patient registration efficiently.
- Conduct pre-screening tests using specialist optical equipment, accurately recording results for the Optometrist.
- Assist patients in selecting frames and lenses, providing expert advice on styles, materials, and suitability.
- Perform adjustments and repairs to spectacles, ensuring a comfortable and precise fit for patients.
- Process orders for spectacles and contact lenses, managing stock and ensuring timely delivery.
- Maintain a clean, organized, and inviting clinic environment, including display areas and testing rooms.
- Handle patient enquiries in person and over the phone, providing accurate information and exceptional customer service.
- Process payments, manage insurance claims, and maintain meticulous patient records.
- Support the Optometrist during examinations, preparing equipment and ensuring a smooth patient flow.
- Actively participate in ongoing training and professional development to stay abreast of industry advancements and best practices.
Required Skills
- Proven experience in a customer-facing role, preferably within a retail or healthcare setting.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Proficiency in basic computer skills and willingness to learn optical software.
- A genuine interest in optics and a commitment to providing outstanding patient care.
Preferred Qualifications
- Previous experience as an Optical Assistant or within an optician's practice.
- Knowledge of optical products, lens types, and frame adjustments.
- NVQ Level 2/3 in Health and Social Care or equivalent customer service qualification.
- First Aid certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and continuous professional development opportunities.
- Generous staff discount on eyewear and optical services for you and your family.
- Private health insurance options.
- Paid time off and holiday allowance.
- A supportive and collaborative team environment.
- Opportunity to work with state-of-the-art optical technology.
- Convenient location in the vibrant community of Boston Spa.
How to Apply
If you are passionate about eye care and eager to contribute to a patient-focused team, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!