About Company
Imagine a place where your passion for service and operational excellence truly makes a difference. Hiring.zycto is a dynamic and rapidly growing entity within the hospitality sector, dedicated to delivering unparalleled guest experiences across our diverse portfolio. We pride ourselves on fostering a collaborative environment where innovation thrives, and every team member is empowered to contribute to our collective success. For a Hospitality Operations Assistant, this means hands-on learning, direct impact on daily operations, and a clear path for professional growth within a supportive culture that values dedication and initiative. Join us and shape the future of hospitality!
Job Description
Are you a highly organized, detail-oriented professional with a passion for the vibrant world of hospitality? Hiring.zycto is seeking a dedicated Hospitality Operations Assistant to join our thriving team in Burnaby, British Columbia. This full-time position is ideal for an individual who excels in a fast-paced environment, possesses exceptional problem-solving skills, and is committed to ensuring seamless operations and outstanding guest satisfaction. In this pivotal support role, you will be instrumental in optimizing daily workflow, coordinating various departments, and maintaining the high standards of service and efficiency that define our brand. You’ll work closely with the Operations Manager, gaining invaluable experience across all facets of hospitality management, from front-of-house coordination to back-of-house logistics. If you’re eager to grow your career within a company that values its people and offers tangible opportunities for advancement, we encourage you to bring your enthusiasm and expertise to Hiring.zycto. This role is not just about assisting; it’s about being an integral part of an operation that prides itself on excellence.
Key Responsibilities
- Assist the Operations Manager in overseeing daily operational activities to ensure efficiency and adherence to company standards.
- Coordinate and monitor staff schedules, ensuring adequate coverage and optimal resource allocation across departments.
- Manage inventory of operational supplies, conducting regular audits and liaising with vendors to ensure timely procurement.
- Serve as a primary point of contact for guest inquiries, feedback, and complaints, resolving issues promptly and professionally to enhance satisfaction.
- Support the implementation of new operational procedures and training initiatives for front-line staff.
- Prepare and compile operational reports, including performance metrics, occupancy rates, and incident logs.
- Ensure compliance with health, safety, and hygiene regulations, conducting routine checks and addressing any discrepancies.
- Assist with administrative tasks, data entry, and record-keeping pertinent to operational activities.
Required Skills
- Minimum 1.5 years of experience in a hospitality or operational support role.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Strong verbal and written communication skills, capable of interacting effectively with guests and staff at all levels.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with hospitality management software (e.g., PMS systems).
- Demonstrated problem-solving capabilities and the ability to remain calm and effective under pressure.
- A positive attitude, strong work ethic, and a genuine passion for delivering outstanding customer service.
Preferred Qualifications
- Post-secondary education in Hospitality Management, Business Administration, or a related field.
- Previous experience with staff coordination or scheduling.
- Knowledge of local health and safety regulations pertinent to the hospitality industry.
Perks & Benefits
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement within a growing organization.
- Employee discounts on company services and partner establishments.
- A supportive and inclusive team environment dedicated to work-life balance.
How to Apply
Eager to contribute to a thriving hospitality environment? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and learning how you can contribute to the success of Hiring.zycto.