About Company
Are you ready to be the nerve center of a bustling operation? At Hiring.zycto, we’re redefining urban mobility by connecting passengers with reliable transport solutions around the clock. We pride ourselves on operational excellence, cutting-edge technology, and a dedicated team committed to seamless service. For an Overnight Taxi Dispatcher, this means working in a fast-paced, supportive environment where your quick decisions and logistical prowess directly impact our success and customer satisfaction. Join us and contribute to a vital service that keeps Manchester moving, even through the quiet hours.
Job Description
This is an exciting opportunity for a meticulous and quick-thinking individual to join our dynamic team as an Overnight Taxi Dispatcher. Hiring.zycto is rapidly expanding, and we need dedicated professionals to ensure our operations run smoothly through the critical overnight hours. As an Overnight Taxi Dispatcher, you will be the linchpin connecting our valued customers with our fleet of professional drivers, ensuring timely, efficient, and safe journeys across the Manchester area. Your role extends beyond simply assigning rides; you will be the first point of contact for customer inquiries, last-minute booking requests, and unforeseen logistical challenges that arise during the night. The successful candidate will thrive in a fast-paced environment, demonstrating exceptional communication skills, a calm demeanor under pressure, and an unwavering commitment to outstanding customer service. We are looking for someone who can expertly navigate our dispatch system, monitor driver movements in real-time, and make intelligent, rapid decisions to optimize routes and manage unforeseen incidents. The overnight shift demands a unique blend of vigilance and proactivity. You will play a crucial part in maintaining our reputation for reliability, acting as a crucial support system for our drivers, and ensuring every passenger experience is positive, regardless of the hour. This position offers more than just a job; it’s a chance to be at the heart of Manchester’s nocturnal transport network, contributing significantly to urban connectivity and safety. Accuracy in data entry, adherence to company policies, and strict compliance with local transport regulations will also be paramount. You’ll utilize state-of-the-art dispatch software to manage bookings, track vehicle locations via GPS, and communicate directly with drivers to coordinate pickups and drop-offs efficiently. Every decision you make helps ensure that our drivers are productive and our customers reach their destinations safely and on time. If you’re passionate about logistics, customer service, and ready to take on a challenging yet rewarding role, we encourage you to apply and become an essential part of Hiring.zycto’s continued growth. We provide comprehensive training and a supportive team structure to help you excel.
Key Responsibilities
- Efficiently manage and dispatch taxi bookings received via phone, app, and email during overnight shifts.
- Monitor real-time driver locations and statuses using GPS and dispatch software to ensure optimal fleet utilization.
- Act as the primary point of contact for drivers, providing support and clear instructions.
- Handle customer inquiries, complaints, and special requests with professionalism and urgency.
- Proactively resolve unforeseen operational issues, such as traffic delays, breakdowns, or booking conflicts.
- Maintain accurate records of all dispatches, bookings, and incidents.
- Ensure strict adherence to company policies and local transportation regulations.
- Collaborate with the day shift team for seamless handovers and operational continuity.
Required Skills
- Proven experience in a fast-paced dispatch or call centre environment.
- Exceptional communication skills, both verbal and written.
- Strong geographical knowledge of Manchester and surrounding areas.
- Proficiency in using dispatch software and GPS tracking systems.
- Ability to multitask, prioritize, and make quick decisions under pressure.
- Excellent problem-solving capabilities and a proactive approach.
- Reliability and punctuality, especially for overnight shifts.
- A keen eye for detail and strong organizational abilities.
Preferred Qualifications
- Previous experience in the taxi or private hire industry.
- Familiarity with local transport licensing and regulations.
- Customer service experience in a high-volume setting.
- Basic IT troubleshooting skills for dispatch systems.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training and continuous professional development.
- 28 days annual leave (inclusive of bank holidays).
- Supportive team environment and modern office facilities.
- Employee assistance program for well-being support.
- Opportunity to be a vital part of Manchester's transport network.
How to Apply
Ready to take the wheel? Click on the application link below to submit your CV and cover letter. We look forward to reviewing your application!