About Company
Are you eager to kickstart your IT career with a company that truly invests in its people? Hiring.zycto is a dynamic and forward-thinking organization dedicated to innovation and operational excellence. We foster a collaborative atmosphere where curiosity is encouraged, and continuous learning is paramount. For an entry-level IT Support Technician, we offer unparalleled mentorship, diverse hands-on challenges, and a clear pathway for professional development. Join a team where your contributions are valued from day one, helping shape our technological backbone while growing your expertise.
Job Description
Embark on an exciting journey as an IT Support Technician – Entry Level at Hiring.zycto, nestled in the vibrant community of Riverside Park, Guelph. This role is a foundational stepping stone for aspiring IT professionals eager to dive into the world of technology support. You’ll be the friendly face and problem-solver for our internal staff, tackling a wide array of technical challenges from basic hardware and software troubleshooting to network connectivity issues. We’re looking for someone with a genuine passion for technology, a desire to learn, and an unwavering commitment to providing exceptional user support.
As part of our dedicated IT team, you will gain invaluable hands-on experience, learning directly from seasoned professionals. Your day will involve responding to helpdesk tickets, diagnosing and resolving technical issues, setting up new workstations, and assisting with software installations and configurations. This isn’t just about fixing computers; it’s about empowering our employees to work efficiently and effectively by ensuring their technology runs smoothly. You’ll contribute to maintaining our robust IT infrastructure, learn about various operating systems, applications, and network protocols, and assist with IT asset management.
We understand that you might not have extensive experience yet, and that’s perfectly fine! We value your enthusiasm, your aptitude for problem-solving, and your customer service orientation above all else. You’ll receive comprehensive training and support, equipping you with the tools and knowledge necessary to succeed and grow within our organization. This role offers a unique opportunity to build a solid foundation in IT, develop critical technical skills, and carve out a rewarding career path in a company that champions professional growth. If you’re a self-starter who thrives in a dynamic environment and loves helping people, we encourage you to apply and become a vital part of the Hiring.zycto family.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network related issues via helpdesk tickets, phone, or in-person.
- Perform basic troubleshooting, diagnosis, and resolution of common desktop and laptop problems.
- Install, configure, and maintain operating systems, software applications, and peripherals.
- Assist with onboarding new employees by setting up workstations, accounts, and necessary access.
- Document IT support procedures, troubleshooting steps, and user guides.
- Escalate complex issues to senior IT staff when necessary.
- Manage IT asset inventory and assist with procurement processes.
- Ensure timely and effective resolution of user requests, maintaining high levels of customer satisfaction.
- Participate in ongoing IT training and professional development activities.
Required Skills
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to learn new technologies quickly.
- Customer service-oriented mindset.
- Reliable and punctual with a strong work ethic.
- Basic understanding of computer hardware components.
Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field (or currently pursuing).
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools.
- CompTIA A+ certification or willingness to obtain it.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Paid time off and holidays.
- Opportunities for professional development and certifications.
- Mentorship from experienced IT professionals.
- Collaborative and supportive work environment.
- Modern office space with access to cutting-edge technology.
- Company-sponsored social events and team-building activities.
- Free on-site parking.
How to Apply
Ready to launch your IT career? Click the link below to submit your application directly. We look forward to reviewing your qualifications and learning more about why you’d be a great fit for our team.