About Company
Are you an Application Support Analyst looking to make a tangible impact? Hiring.zycto is a dynamic and innovative tech firm rapidly expanding its footprint in data analytics and cloud solutions. We pride ourselves on fostering a collaborative environment where problem-solvers thrive and technical curiosity is celebrated. For an Application Support Analyst, this means direct involvement with cutting-edge applications, opportunities for continuous learning, and a clear path for professional growth. Join a team dedicated to operational excellence, where your expertise directly contributes to our clients’ success and our robust system reliability. We empower our people to innovate and excel.
Job Description
Hiring.zycto is seeking a dedicated and proactive Application Support Analyst to join our growing team in Vancouver. In this crucial role, you will be the frontline support for our suite of proprietary software applications, ensuring seamless operation and optimal performance for our diverse client base. This isn’t just about troubleshooting; it’s about deeply understanding application architecture, identifying root causes, and implementing effective, long-term solutions. You will be instrumental in maintaining system health, responding to incidents, and contributing to the continuous improvement of our support processes and documentation. We are looking for an individual who combines strong technical acumen with exceptional problem-solving skills and a commitment to delivering outstanding customer service. If you are passionate about technology, eager to learn new systems, and thrive in a fast-paced, collaborative environment, we encourage you to apply and become a key player in our success.
Key Responsibilities
- Provide expert Level 2 support for complex application issues, diagnosing and resolving technical problems efficiently.
- Monitor application performance and availability, proactively identifying and addressing potential issues before they impact users.
- Collaborate closely with development and QA teams to escalate bugs, track resolutions, and ensure timely deployment of fixes and enhancements.
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and incident reports.
- Participate in on-call rotation schedules to provide critical support outside of standard business hours when required.
- Assist in the testing and deployment of new application features, upgrades, and patches.
- Communicate effectively with end-users, providing clear status updates and explanations for technical issues.
Required Skills
- Minimum 2-3 years of experience in an application support or technical support role.
- Proficiency in troubleshooting complex software applications and identifying root causes.
- Solid understanding of relational databases (e.g., SQL Server, PostgreSQL) and ability to write basic queries.
- Familiarity with ITIL framework and incident management processes.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
- Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
- Familiarity with monitoring tools (e.g., Splunk, DataDog, New Relic).
- Experience with SaaS application support.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance package.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and continuous learning.
- Access to cutting-edge technologies and innovative projects.
- Collaborative and inclusive company culture.
- Modern office space in a vibrant downtown Vancouver location.
- Company-sponsored social events and team-building activities.
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills for this role. We look forward to reviewing your application!