About Company
Is a pivotal role in international trade your next career move? Hiring.zycto stands as a dynamic and rapidly expanding logistics partner, committed to streamlining global supply chains with precision and innovation. We empower our team to expertly navigate complex international regulations, delivering exceptional service that keeps global commerce moving. Join us and contribute your expertise in a truly collaborative environment where efficiency and client satisfaction are paramount. For a Freight Forwarder, this means unparalleled opportunities to shape bespoke shipping solutions and advance your career within a company that deeply values both its people and its global impact.
Job Description
Are you an experienced Freight Forwarder with a passion for international trade and a meticulous eye for detail? Hiring.zycto is seeking a dedicated and proactive individual to join our growing team in Portobello, Edinburgh. This is a critical role responsible for managing the end-to-end logistics process for international shipments, ensuring timely, cost-effective, and compliant movement of goods across borders.
As our Freight Forwarder, you will be at the heart of our operations, coordinating with clients, carriers, customs officials, and overseas agents to facilitate the seamless flow of goods. Your expertise in international shipping documentation, customs procedures, and Incoterms will be invaluable in navigating the complexities of global supply chains. You will manage import and export consignments from initial booking through to final delivery, ensuring all administrative tasks are completed accurately and efficiently. This includes preparing and processing bills of lading, airway bills, customs declarations, and other necessary paperwork.
Success in this role hinges on your ability to anticipate potential challenges, proactively resolve issues, and maintain clear, consistent communication with all stakeholders. You will be responsible for providing exceptional customer service, offering expert advice on shipping regulations, transit times, and costs, and ensuring client expectations are not just met, but exceeded. This position offers a fantastic opportunity to leverage your analytical skills, problem-solving abilities, and knowledge of freight forwarding software to optimize logistics solutions and contribute directly to our clients’ success and our company’s growth.
We pride ourselves on fostering a collaborative and supportive work environment where continuous learning and professional development are encouraged. If you are a results-oriented professional eager to take on significant responsibility within a forward-thinking logistics company, we invite you to explore this exciting opportunity to make a tangible impact on global trade.
Key Responsibilities
- Manage end-to-end import/export logistics processes for international shipments, ensuring adherence to schedules and budgets.
- Prepare, process, and ensure accuracy of all shipping documentation, including Bills of Lading, Airway Bills, customs declarations, and manifests.
- Coordinate effectively with clients, ocean/air carriers, overseas agents, and customs authorities to facilitate smooth cargo movement.
- Track and trace shipments from origin to destination, providing regular updates and proactively resolving any transit issues or delays.
- Ensure full compliance with international shipping regulations, customs laws, Incoterms, and company policies.
- Provide exceptional customer service, offering expert advice on shipping solutions, regulations, transit times, and costs.
- Negotiate rates with carriers and suppliers to optimize cost-efficiency and service levels for clients.
Required Skills
- Proven experience (minimum 3 years) as a Freight Forwarder in an international shipping environment.
- In-depth knowledge of Incoterms, customs procedures, and international trade regulations.
- Proficiency in freight forwarding software (e.g., CargoWise, Boxtop, or similar) and Microsoft Office Suite.
- Excellent communication, negotiation, and interpersonal skills, both written and verbal.
- Strong organizational abilities, meticulous attention to detail, and ability to manage multiple tasks.
- Demonstrated problem-solving capabilities and ability to work effectively under pressure to meet tight deadlines.
Preferred Qualifications
- Degree or professional qualification in Logistics, Supply Chain Management, or a related field.
- Customs compliance certification (e.g., BIFA training or equivalent).
- Experience with specific trade lanes (e.g., EU-UK, Far East, North America).
- Multilingual abilities, particularly in European or Asian languages.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness package.
- Generous pension contribution scheme.
- Opportunities for professional development and career advancement.
- A vibrant, collaborative, and supportive team culture.
- Access to industry-leading training and certifications.
- Modern office environment in Portobello, Edinburgh.
How to Apply
Interested candidates are encouraged to apply directly through our secure online portal. Please click on the application link below to submit your comprehensive CV and a cover letter detailing your relevant experience, outlining your expertise in international shipping and documentation, and explaining why you are the ideal candidate for this pivotal role at Hiring.zycto. We look forward to reviewing your application.