About Company
Seeking a springboard for your career? Hiring.zycto offers a vibrant, fast-paced environment where your organizational skills as a Dispatch Support Clerk will directly impact our operational success. We are a growing logistics and transportation company deeply committed to delivering excellence for our clients across Decatur and beyond. Joining our team means becoming an integral part of a collaborative workforce that values precision, teamwork, and continuous improvement. We empower our employees with the tools and support needed to thrive, making us an ideal place for an entry-level professional to learn, grow, and build a rewarding career in administrative support.
Job Description
Are you a highly organized and detail-oriented individual looking to kickstart your career in a dynamic and essential industry? Hiring.zycto is seeking a dedicated Dispatch Support Clerk to join our bustling operations team in Decatur, Alabama. This entry-level position is perfect for someone eager to learn the foundational elements of logistics and transportation dispatch, providing critical administrative support that keeps our operations running smoothly and efficiently.
As a Dispatch Support Clerk, you will play a pivotal role in the daily coordination of our fleet and field personnel. You’ll be the backbone of our dispatch department, responsible for ensuring information flows seamlessly and accurately. Your contributions will directly impact our ability to meet client demands, maintain schedules, and uphold our reputation for reliability. This isn’t just a clerical role; it’s an opportunity to immerse yourself in the fast-paced world of supply chain management, learning from experienced professionals and contributing to real-time problem-solving.
This role involves a blend of data entry, communication, and organizational tasks. You will assist our senior dispatchers by managing incoming calls, documenting crucial information, preparing essential paperwork, and maintaining up-to-date records. Your proactive approach will help identify potential issues before they escalate, ensuring our drivers and customers receive timely and accurate support. We are looking for someone who is not afraid to take initiative, is meticulous in their work, and possesses excellent communication skills.
At Hiring.zycto, we understand that an entry-level position is a stepping stone. We are committed to providing a supportive environment where you can develop valuable professional skills, gain hands-on experience with industry-standard software and procedures, and understand the intricate workings of a successful logistics operation. If you are ready to apply your keen eye for detail and strong work ethic to a role that offers significant growth potential within a stable and expanding company, we encourage you to apply. Join us and become a vital link in our operational chain, contributing to the efficient movement of goods and services that power our community.
Key Responsibilities
- Accurate data entry into dispatch and logistics software.
- Answering and directing incoming calls from drivers, clients, and internal staff.
- Assisting with scheduling appointments and tracking deliveries.
- Preparing and filing dispatch-related documentation (e.g., manifests, invoices, permits).
- Maintaining organized digital and physical records.
- Communicating with drivers to confirm routes, provide updates, and address minor issues.
- Monitoring basic operational metrics and reporting discrepancies.
- Supporting senior dispatchers with administrative tasks as needed.
- Ensuring compliance with company policies and safety regulations.
- Performing general office duties such as scanning, copying, and emailing.
Required Skills
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Basic data entry accuracy and speed.
- Problem-solving aptitude.
- Reliable and punctual.
- Ability to work independently and as part of a team.
Preferred Qualifications
- High School Diploma or GED.
- Some experience in an administrative or office support role (even part-time or volunteer).
- Familiarity with basic logistics or transportation terminology.
- Experience with dispatch software or CRM systems.
- A positive attitude and eagerness to learn.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Employee assistance program.
- On-site parking.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your organizational skills, attention to detail, and any relevant administrative or customer service experience. We look forward to reviewing your application!