About Company
Hiring.zycto is rapidly expanding its digital footprint, driven by a passion for innovation in the e-commerce space. We believe in empowering our teams to take ownership, experiment with new ideas, and directly contribute to our growth. For an E-commerce Specialist, this means a dynamic environment where your strategic insights and operational expertise directly shape our online presence and customer satisfaction. Join us and be a pivotal force in scaling our digital operations and perfecting our customer journey from click to delivery. We foster a collaborative culture where your impact is visible and valued.
Job Description
Are you an ambitious E-commerce Specialist with a flair for managing online operations and ensuring seamless order fulfilment? Hiring.zycto is seeking a dedicated and proactive individual to join our growing team in Cinderhill, Nottingham. This pivotal role requires a meticulous eye for detail, a strong understanding of e-commerce platforms, and a passion for optimising the customer journey from product browsing to delivery. You will be instrumental in maintaining the efficiency and effectiveness of our online store, contributing to our brand’s growth and customer loyalty.
As our E-commerce Specialist, you will be at the heart of our digital retail efforts, responsible for the day-to-day management of our online storefront, including product listings, inventory synchronisation, and promotional content. Beyond the digital shop window, you’ll oversee the critical aspects of order processing and fulfilment, collaborating closely with our logistics partners to ensure timely and accurate deliveries. This is a unique opportunity to blend strategic e-commerce management with practical supply chain oversight, driving both sales and operational excellence. We’re looking for someone who thrives in a fast-paced environment, can troubleshoot independently, and is eager to implement best practices to elevate our online retail experience. If you’re ready to make a significant impact on our digital success and customer satisfaction, we encourage you to apply and become a key player in our innovative team.
Key Responsibilities
- Manage and optimise product listings, descriptions, images, and pricing across our e-commerce platform.
- Monitor and maintain accurate inventory levels, ensuring real-time synchronisation between the online store and physical stock.
- Process customer orders efficiently, overseeing the complete fulfilment cycle from packing to dispatch.
- Coordinate with logistics partners to schedule pickups, track shipments, and resolve delivery issues promptly.
- Implement and manage online promotional campaigns, discounts, and merchandising strategies to drive sales.
- Analyse e-commerce performance data (traffic, conversion rates, sales) and provide regular reports with actionable insights.
- Manage customer inquiries related to orders, products, and deliveries, ensuring high levels of customer satisfaction.
- Stay up-to-date with e-commerce trends, platform updates, and competitor activities to identify growth opportunities.
- Ensure the online store adheres to SEO best practices for improved visibility.
- Collaborate with marketing and product development teams to launch new products and campaigns.
Required Skills
- Proven experience as an E-commerce Specialist or similar role.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Demonstrable experience with online order processing and fulfilment operations.
- Excellent analytical skills with the ability to interpret data and generate insights.
- Proficiency in Microsoft Office Suite, especially Excel.
- Exceptional communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
- Experience with ERP systems or inventory management software.
- Knowledge of SEO/SEM principles and Google Analytics.
- Familiarity with UK logistics and shipping regulations.
- Previous experience in a retail or FMCG environment.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement.
- Access to industry training and e-commerce certifications.
- Modern, collaborative office environment in Cinderhill, Nottingham.
- Employee discounts on company products.
- Regular team social events and activities.
- Pension scheme contributions.
How to Apply
Ready to elevate your career with Hiring.zycto? We encourage you to click the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this E-commerce Specialist role. Please highlight your specific achievements in online store management and fulfilment.