About Company
Hiring.zycto is a dynamic force in telecommunications, driving innovation with a focus on cutting-edge VoIP solutions. We empower our team to tackle complex challenges, fostering an environment where technical expertise and problem-solving flourish. For a VoIP Technician – Specialist, this means access to diverse projects, continuous learning opportunities, and the chance to directly impact client success. Join a collaborative culture that values precision, proactive thinking, and dedication to delivering seamless communication experiences. We believe our specialists are the backbone of our operational excellence.
Job Description
Are you a seasoned VoIP professional with a passion for robust communication systems and a knack for solving intricate technical challenges? Hiring.zycto is seeking a dedicated VoIP Technician – Specialist to join our thriving team in Winnipeg. In this critical role, you will be at the forefront of designing, implementing, and maintaining cutting-edge Voice over IP solutions for our diverse client base. This isn’t just about troubleshooting; it’s about proactively ensuring system reliability, optimizing performance, and delivering exceptional service that keeps businesses connected seamlessly.
As a Specialist, you will leverage your deep understanding of SIP, RTP, QoS, and various VoIP protocols to diagnose complex network issues, configure advanced call routing, and manage intricate telephony environments. You’ll work with a variety of hardware and software platforms, including IP PBXs, gateways, and softphones, ensuring their optimal integration and functionality. Your expertise will be vital in both project-based deployments and day-to-day operational support, providing technical leadership and mentorship to junior team members when needed.
Beyond technical acumen, we’re looking for an individual with exceptional problem-solving skills, a meticulous attention to detail, and a commitment to continuous improvement. You’ll document solutions, develop best practices, and contribute to the ongoing evolution of our service offerings. This role requires someone who can communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring client satisfaction and fostering strong relationships. Our clients span various industries, from small businesses to large enterprises, each presenting unique demands and exciting technical puzzles to solve. You will play a crucial role in enhancing their operational efficiency and ensuring their vital communication channels remain uninterrupted. This is a chance to apply your specialist knowledge in a dynamic setting, contributing to a company that prides itself on innovation and client-centric service. We believe in empowering our specialists with the tools and autonomy to excel, fostering an environment where your insights and expertise directly shape our technological landscape. If you’re ready to elevate your career in a challenging yet rewarding environment where your contributions are genuinely valued and directly impact business success, we encourage you to apply. Join Hiring.zycto and become a pivotal part of our mission to deliver unparalleled communication solutions.
Key Responsibilities
- Design, implement, configure, and troubleshoot VoIP systems, including IP PBXs, SIP trunks, gateways, and endpoints.
- Perform advanced diagnostics and resolution of complex VoIP network and protocol issues (SIP, RTP, QoS).
- Manage and maintain existing VoIP infrastructure, ensuring optimal performance, security, and reliability.
- Provide expert-level technical support and guidance to clients and internal teams for all VoIP-related inquiries.
- Conduct system monitoring, performance tuning, and capacity planning for VoIP solutions.
- Develop and document best practices, procedures, and technical configurations.
- Participate in on-call rotation for critical incident response as required.
- Collaborate with network engineers and IT teams to ensure seamless integration of VoIP services with existing infrastructure.
- Stay current with emerging VoIP technologies, trends, and industry best practices.
Required Skills
- Minimum 4 years of hands-on experience as a VoIP Technician or Specialist.
- In-depth knowledge of SIP, RTP, SRTP, and other VoIP protocols.
- Proficiency in configuring and troubleshooting IP PBX systems (e.g., Asterisk, FreePBX, Cisco Call Manager, Avaya, Microsoft Teams Phone System).
- Strong understanding of network protocols (TCP/IP, UDP, DNS, DHCP) and network infrastructure concepts (VLANs, QoS).
- Experience with network analysis tools (e.g., Wireshark, SIP trace).
- Familiarity with various VoIP codecs (G.711, G.729).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
Preferred Qualifications
- Relevant industry certifications (e.g., CCNA Collaboration, CompTIA Network+, specific vendor certifications).
- Experience with cloud-based VoIP platforms and Unified Communications as a Service (UCaaS).
- Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
- Prior experience in a managed service provider (MSP) environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and certification sponsorship.
- Collaborative and supportive work environment.
- Modern office space in a vibrant Winnipeg neighbourhood.
- Company-sponsored social events and team-building activities.
- Employee assistance program.
How to Apply
Ready to make a significant impact as our next VoIP Technician – Specialist? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and discussing how you can contribute to Hiring.zycto’s success.