About Company
Joining our team means becoming part of a thriving financial institution dedicated to empowering communities and fostering individual growth. Hiring.zycto prides itself on a culture of collaboration, innovation, and client-centric service. We believe our strength lies in our people, and we are committed to providing a supportive environment where every team member, especially a vital Branch Support Assistant, can develop their skills, contribute meaningfully, and truly make an impact on our operational excellence and customer satisfaction. Your journey with us is about building a successful career.
Job Description
Hiring.zycto is seeking a dedicated and detail-oriented Branch Support Assistant to join our dynamic team in Metrotown, Burnaby. This full-time position is crucial to the seamless operation of our branch, providing essential administrative and operational support to ensure our services run efficiently and our clients receive exceptional care. As a Branch Support Assistant, you will be the backbone of our daily activities, supporting various functions from client interaction to internal document management. Your work will directly contribute to a positive and productive environment for both our team members and our valued clientele.
We are looking for an individual who thrives in a fast-paced setting, possesses excellent organizational abilities, and has a natural inclination for problem-solving. This role offers an incredible opportunity to grow within the financial services sector, developing a broad understanding of branch operations and client relationship management. If you are eager to take on a supportive role where your attention to detail and proactive approach will be highly valued, and where you can play a key part in a customer-focused team, we encourage you to apply. You’ll be instrumental in maintaining our high standards of service, ensuring accuracy in all tasks, and contributing to the overall success of our Metrotown branch.
Key Responsibilities
- Provide comprehensive administrative and operational support to the branch manager and other branch staff.
- Assist with client inquiries, directing them to the appropriate personnel, and ensuring a positive first impression.
- Manage and organize incoming and outgoing correspondence, including emails, mail, and internal communications.
- Maintain accurate and up-to-date filing systems, both digital and physical, ensuring data integrity and confidentiality.
- Prepare, review, and process various documents and reports with meticulous attention to detail.
- Support the onboarding of new clients by assisting with paperwork and data entry.
- Coordinate branch meetings, manage schedules, and prepare necessary materials.
- Assist in maintaining branch supplies and equipment, ensuring a well-stocked and functional workspace.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Contribute to a positive and collaborative team environment, actively participating in branch initiatives and projects.
- Handle basic data entry and record-keeping tasks accurately and efficiently.
Required Skills
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of accuracy and attention to detail in all tasks.
- Customer service-oriented approach with a professional and friendly demeanor.
- Ability to work independently and as part of a team in a dynamic environment.
- Demonstrated ability to maintain confidentiality and handle sensitive information discreetly.
- Proactive problem-solver with a strong work ethic.
Preferred Qualifications
- Previous experience in an administrative, clerical, or customer support role, preferably within banking or financial services.
- Post-secondary education (diploma or certificate) in Business Administration or a related field.
- Familiarity with financial services software or client management systems.
- Experience working in a branch or office environment.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement within a growing organization.
- A supportive and collaborative work environment.
- Employee assistance program.
- Convenient location in Metrotown with excellent transit access.
How to Apply
If you are a motivated individual eager to contribute to a thriving financial institution, we invite you to apply. Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.